Connection Error Codes 8012 and 8014
These usually means either our services, or your platform’s service is encountering difficulties, or is down completely. A good example of this would be during Steam’s Tuesday maintenance.
When this happens, we recommend you check the service status of your relevant platform first before reaching out to us.
Save Game Error: Code xxx
Should you encounter any sort of Save Game Error, such as code 107, 401 or 300 – please contact us as soon as possible. We’ll need a screenshot of the error – ensuring it shows your Player Cloud ID in full.
Untrusted System File
This can sometimes happen if some of your system files have become corrupted.
Firstly, ensure that your copy of Windows is genuine and up-to-date. If you are using a Windows Insider or Preview build, you will need to consider rolling back to a public build.
If the issue persists, try checking your system for any errors by opening a CMD window with administrative permissions. You’ll then need to type the following:
Let this run without interference, though it may take a while. It will also try to repair any corruptions, or walk you through what needs to be done.
Unfortunately, if this still doesn’t work, you may need to reinstall Windows.