We are aware of an issue where the Trapper's Ornate Mask is not appearing in your items - there is no need to contact Support for this matter, we will hopefully have a resolution to this shortly.
The stench of rotting Pustula Plants fills the air: https://forum.deadbydaylight.com/en/discussion/93854/
Some players have been facing an issue that causes partial loss of progress. We found one cause of the issue and are planning a fix for the mid-chapter update. In the meantime you can use this workaround: restart the game client after using the Custom game feature. Thank you.
We have updated our Forum Rules. Please take a moment to read through them: https://forum.deadbydaylight.com/en/discussion/87004/

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