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game crashes ALL THE TIME >PLEASE HELP<
Luderzucker
Member Posts: 12
i have a problem. its been around for months now and it got worse and now i am completely tired of it. i always wait for big updates to see if something has changed but sadly everything stays the same.
my game randomly crashes about every 20 minutes or so and it doesnt matter what map i am playing on or if i am in the menu or not. it just happens. i have played the game on random graphic settings but that doesnt seem to influence anything. the game runs smoothly and everything is perfect until it just crashes and my progress of course is lost. its hard to do the challenges, as you can imagine.
i tried reaching out to the support but i just got one of those emails leading me to their common technical issues quick fix page or sth.
i have tried: reinstalling steam, reinstalling the game, restarting my pc, verifying the integrity of my game files and playing on the lowest graphic settings. nothing has improved even slightly and i am frustrated as hell as i just want to play. please someone help me
my system:
Comments
@MandyTalk this is the thread i made
Adding on to this from private messaging (Steam) that the possible cause could be overheating GPU with these critical errors from game log file;
C:\j\workspace\Live_Ship\UnrealEngine\Engine\Source\Runtime\Windows\D3D11RHI\Private\D3D11VertexBuffer.cpp:83
with error DXGI_ERROR_DEVICE_REMOVED DXGI_ERROR_DEVICE_REMOVED
[2019.11.21-15.57.19:095][695]LogWindows: Error: Unreal Engine is exiting due to D3D device being lost. (Error: 0x887A0005 - 'REMOVED')
If what slay said is accurate, then yes, your GPU is likely overheating.
Since you're playing on an older laptop, it might be time to find someone who can clean it out and change the thermal paste for you. :)
i ordered one of these compressed air cans. i just hope that itll work because im beyond frustrated with this. i wish the game wasnt so demanding graphic wise. and by the way im not playing on a laptop
I blame the fact I hadn't had enough coffee. ;)
But yeah. Power the machine off, take the side off, give the graphics card a good blast with that, cough a lot from the dust bunnies, cross your fingers it helps.
alright. i will let you know if it worked
i finally cleaned the insides of my pc now and everythings dust free buuuut the game is still crashing and idk what to do.
Mmmmkay. How PC savvy are you? Would you know how to reduce the clocks on your graphics card if I asked you to do that?
i know close to nothing. tried playing yesterday again to see if it works now that theres been a few updates but i really think its my pc because nothing changed yikes
Okay, this'll be very difficult for me to explain. So I would recommend following this.
https://www.youtube.com/watch?v=O98z3oiRc_k
It's for an AMD card, but the software (MSI Afterburner) works with all cards and the process is basically the same. Don't touch the power limit. You want to play with the core clock and memory clock.
i followed the tutorial and it seems to be working a lot better. the game still crashed twice today but i played for hours and normally it would just crash after maybe twenty minutes or something. thanks for the tip :) i hope today was no exception
update: it doesnt work.
In that case, it's likely your power supply is the problem.
So you may need to see if you can borrow one to test with.
k thanks for keeping up with my bullshit. ima try that as well and pray to trisha it works