Home Rank update error and Disconnection Penalty

FOLLOW THIS TEMPLATE PLEASE - Disconnection Penalty when disconnecting via Rank Update Error

PatBrutalPatBrutal Dev, Community Manager Posts: 565

We’ve created a special section in the forums for the Rank Update Error + Disconnection Penalty ban. If you encounter a Disconnection Penalty causing by a Rank Update Error, you can create a report here.

If you’d like to take part in this effort, please create a report in this section of the forums.


Please be sure to include any relevant information, such as: 

  • The platform you were playing on 
  • The timeframe where the error occured
  • Logs

Note: I will contact you via DM for further information


How to get your logs (this part only apply to pc players):

When you get the issue, close your game and do not reopen it until you get your logs.

  • Press Win+R
  • Type in appdata
  • Press OK
  • In opened window navigate to: \Local\DeadByDaylight\Saved\Logs
  • Ususally you would need to attach the DeadByDaylight.log file.



This information will greatly help us to give us a bit of information of what is happening.

Thank you everyone!

Post edited by PatBrutal on
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