FOLLOW THIS TEMPLATE PLEASE - Disconnection Penalty when disconnecting via Rank Update Error
We’ve created a special section in the forums for the Rank Update Error + Disconnection Penalty ban. If you encounter a Disconnection Penalty causing by a Rank Update Error, you can create a report here.
If you’d like to take part in this effort, please create a report in this section of the forums.
Please be sure to include any relevant information, such as:
- The platform you were playing on
- The timeframe where the error occured
Note: I will contact you via DM for further information
How to get your logs (this part only apply to pc players):
When you get the issue, close your game and do not reopen it until you get your logs.
- Press Win+R
- Type in appdata
- Press OK
- In opened window navigate to: \Local\DeadByDaylight\Saved\Logs
- Ususally you would need to attach the DeadByDaylight.log file.
This information will greatly help us to give us a bit of information of what is happening.
Thank you everyone!