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Blackscreen on offering screen

HyperLightHyperLight Member Posts: 11
in Technical Issues

Hi people, very often when a offering screen ends my monitor literally shut down, staying black until i force shutdown my PC.

I tried reinstalling the game and didn't fixed it. Any of you have a solution ? it's only happens on DbD and nothing else.

Comments

  • HyperLightHyperLight Member Posts: 11
    DeadByDaylight.log

    This is my log

  • KhaineGBKhaineGB Member, Mod Posts: 10,448

    Log is pointing at a GPU error.

    What GPU do you have? What are your temps like?

  • HyperLightHyperLight Member Posts: 11

    My GPU is a Radeon RX 580 Series and my CPU is AMD Ryzen 3 1200 Quad-Core

    The temperature is generally at 65-70 Cº

  • KhaineGBKhaineGB Member, Mod Posts: 10,448

    Oh god, another 580.

    For some reason, that I don't understand, AMD is having a lot of trouble with the RX 580 and MANY games. I only know about that because I see tech youtubers complaining about it all the time.

    What you can try doing is using the overclocking in the radeon driver to lower the speed of your GPU and see if that fixes it.

  • NaaavvvNaaavvv Member Posts: 3

    I'm having the exact same issue as you - have you been able to fix at all? @HyperLight

  • SLMSLM Member Posts: 3
    https://forum.deadbydaylight.com/en/discussion/143150/blackscreen-on-offering-screen

    I have the same exact issue which I made a discussion about yesterday, I also own the same GPU as you. I really hope there's a fix for this.

  • KhaineGBKhaineGB Member, Mod Posts: 10,448

    I'm not a dev, so no, I haven't fixed anything. ;)

    It is a known AMD driver issue. I know there was an update a few days ago to prep for the Windows May update AND help with black screen issues.

  • qwertzl00qwertzl00 Member Posts: 1

    Hey,

    i had the same problem (AMD RX480) and i found a way to fix it on my PC.

    I simply removed the whole folder "C:\Users\%USERNAME%\AppData\Local\DeadByDaylight\Saved\Config\WindowsNoEditor and replaced it with the same but from a friend (see attachments).

    Now its working again. I hope it works for you too.

    Cheers

    Noah

    WindowsNoEditor.7z


  • MaskinMaskin Member Posts: 1

    I have this issue now.. any working solutions? Rx 580 .... -.- ..

  • KhaineGBKhaineGB Member, Mod Posts: 10,448

    You can use MSI afterburner to apply these settings.

    Power limit +10%

    Core clock -200MHz

    Memory clock -200MHz

    Fan speed +20%

    Other users have reported it helps.

  • OrangeStealerOrangeStealer Member Posts: 4

    Ive been having this issue for a while too, before it was jsut during Kill your friends or Survive whit friends but now its in every match, My GPU is RX580 too.

    The MSI afterburner does not work

  • KhaineGBKhaineGB Member, Mod Posts: 10,448

    Does it work if you use the radeon software? I remember user had to do that instead of using MSI afterburner.

  • OrangeStealerOrangeStealer Member Posts: 4
    edited September 2020

    I just did it and it worked, thank you <3

    Ill update the coment if the problem comes back

    Post edited by OrangeStealer on
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