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We have been investigating cases of distributed denial of services (DDoS) over the last week. We take these reports extremely seriously. We're actively monitoring the situation internally and with our partners to gather as much information as possible and identify trends.

We are terribly sorry to those who have been affected by these attacks- we understand the impact this has on you. We are taking every appropriate measure to ensure the safety of our players.

We encourage our players to report to us any cases of DDoS, as well as any other form of inappropriate or abusive behaviour in the game. In the meantime, we encourage you to stay safe and follow best practices for online safety.

IMPORTANT - USE THIS TEMPLATE TO REPORT YOUR ISSUE.

PatBrutalPatBrutal Dev, Community Manager Posts: 567
edited April 2020 in Bug Reporting

To add in your title

Example: PC - Crash when hooking a survivor

What to add in the description

Example

Step 1 : Boot the game

Step 2 : Play as killer in a public match

Step 3 : In-game, hook a survivor

Step 4 : Notice the game crashes after hooking a survivor

Additional information

  • Character played
  • Perks played
  • Map
  • Frequency of the issue

documents to add

  • Images
  • Videos
  • Logs (PC only)

HOW TO GET YOUR LOGS (THIS PART ONLY APPLY TO PC PLAYERS):

When you get the issue, close your game and do not reopen it until you get your logs.

  • Press Win+R
  • Type in appdata
  • Press OK
  • In opened window navigate to: \Local\DeadByDaylight\Saved\Logs
  • Usually you would need to attach the DeadByDaylight.log file.
  • Add the file to your bug report

Note: copy/paste the template and add your information. if you are not following the template, you will be ask to add the missing info. After the second strike, we will close your thread.

These information will greatly help us to give us a bit of information of what is happening.

Thank you everyone!

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Answered · Last Updated

Comments

  • PatBrutalPatBrutal Dev, Community Manager Posts: 567

    Make sure to not report the issue here, this is just the template version to use for your bug report.

    All you need to do is copy paste the template with your information, click on the red button (new report) here: https://forum.deadbydaylight.com/en/categories/bugs

    Thanks!

This discussion has been closed.