Home Dead by Daylight Forums Bug Reporting
Infinite loading screen? We would appreciate your help! Click here to give us a hand.


PatBrutalPatBrutal Dev, Community Manager Posts: 567

This thread is specifically for the Random Disconnect in-game. Please make sure to follow the information that we need listed below:


  • Your platform
  • Which region are you from
  • The time frame when the error occurred (The date and time you had the issue)
  • Logs (apply to PC only)

Note: If needed I will contact you via DM for further information


When you get the issue, close your game and do not reopen it until you get your logs.

  • Press Win+R
  • Type in appdata
  • Press OK
  • In opened window navigate to: \Local\DeadByDaylight\Saved\Logs
  • Usually you would need to attach the DeadByDaylight.log file.

Thanks a lot for your help!

75 votes

Answered · Last Updated



  • TrialByFire476TrialByFire476 Member Posts: 100


    NA Region (Southern United States, specifically)

    I'm online at various times, but usually really early morning/late afternoon/late at night (anywhere from 6 P.M. to 5 A.M.).

  • 666devilsoul666devilsoul Member Posts: 1


    Brazil / São Paulo

    15 May @ 21h - 23h (in this week it happaned a lot)

    lately, this random disconnection has been a common problem for me. Sometimes it happens when I get hooked, make a generator or heal someone. I do not know if it is a common feature of the error, but I cannot perform any action or see its progress until disconnected from the host, for example a generator recovery progress freezes, a healing progress freezes or, when I use empathy perk , the other survivor is running in the same place. After that, in the match summary, It says "I survived and escaped" and the killer disconnected ("You were disconnected from the host"), I think I lost at least 5 or 6 progresses this week.

  • BuhweanneBuhweanne Member Posts: 3

    XBoxOne - MD, USA. Hard wired, very good internet.

    I actually just created this account today because of this reoccurring issue that happens to me as well! Constantly for the past couple of weeks, I remember it beginning sometime after I took the DBD survey because I was excited they were implementing the penalty for DC'ers finally.

    It happens at any time of the day, 10:00am, 2:00pm, midnight, 1:00am. I will be in the middle of an action, and my option buttons disappear for a few moments, and then I get disconnected from the host. The scoreboard screen says I escaped and that the killer disconnected, and yet I still get the penalty. Today's is 6 hours.

    I've never had this issue before, been playing almost everyday since January. So I put in a ticket a few days ago when the penalty reached 15 minutes. The person that answered my second attempt (first reply is definitely a keyword bot search and reply) was very prompt and polite, but the answer I got does not help me. Essentially "there is nothing we can do, just have to wait it out." I get so anxious starting the game up now, wondering how many rounds I'll get to play before I'm banned :(

  • suexidsuexid Member Posts: 1

    Platform: Windows (Steam)

    Region: EU

    Date: 2020-005-16 17:40 (timestamp might not be accurate)

    Log: Attached

    Internet: Broadband (1Gb/200Mbit)

    Game has started, tried to slow-vault in the mixer in Gideon when the game hanged (I was able to move the camera, but nothing else happened) then I got disconnected. For me it showed as if the host has been disconnected but for my friends it showed up as I were disconnecting. Got 5 minute DC penalty as a result.

  • slowstepslowstep Member Posts: 1
    edited May 2020

    Platform : Steam

    Region : Malaysia

    Date: 16-17 May 2020 8.15 PM (approximately) GMT+8

    Log : Attached

    Internet: Broadband 500Mbps/100Mbps

    It random happened recently in the past few days. I have no issue with other online games. Now I got 6 hrs banned. Please take a look into this issue. Thank you very much.

    EDIT: Add another log for 21 May 2020 00.50 AM (GMT+8)

    Banned for another 1 hr. before this can play almost 10 games without disconnection

    Post edited by slowstep on
  • BuhweanneBuhweanne Member Posts: 3

    Interesting Update from May 16 (above).

    Waited the 6 hour ban from yesterday morning, couldn't even get 1 game in on my XBoxOne before I got disconnected and issued a 24 hour ban.

    I went back to playing on my Nintendo Switch, originally played there for a while before receiving the XBoxOne in January.

    Same internet, absolutely 0 issues. Not disconnected once, and I played for a few hours. The Switch offers a more clunky experience, but I can't tell you how nice it was to actually play last night.

    It has me curious about a few things though. The ONLY comparisons I can even make: XBox console is hard wired to internet and 6 months old, but the game is played through GamePass - I'm a red rank survivor. Switch is on Wifi and has been with me for years, but I purchased an actual game cartridge - left off on rank 14 when I logged in last night.

    Honestly just grasping at straws here, but I really enjoy XBox more than Switch for this game so I plan on doing more "research" in hope that something will come to light for a fix.

  • Barata__Barata__ Member Posts: 1

    PC-Brazil-17/05/2020 ~11:35 Brasília Time

    I am disconnected from the server alone, it appears as if the killer disconnected, I earn blood points normally and I take the time penalty to look for another match.This has been happening frequently, starting with 5 minutes and now it's in 15 minutes. In a little while I will start to stay 1 hour and even a whole day without being able to play, and I have no fault whatsoever.

  • lotelallotelal Member Posts: 12
    edited May 2020


    Brazil-São Paulo


    I was disconnected from a game, but everything was normal, my internet was good, i earned my bloodpoints and rank, this is occurring every day and now i have to wait 3 DAYS, i think this is a bug, in my screen said that the killer was disconnected

    please remove my penalty, it´s so boring have to wait 3 days to play this game

  • BrunnoBrunno Member Posts: 48


    Brasil- Feira de Santana (near the city of ''Salvador'')

    I've already received 48 hours of punishment !!! the ping is also high, probably the Brazilian servers are broken!

    I already posted my "Log" on the game support.

  • wussyboi2000wussyboi2000 Member Posts: 72


    Brazil / São Paulo

    Around 0:30am

    "Disconnection From Host" mid-match

    This is happening repeatedly after the Deathslinger patch. Happened many, many times to me. My PS4 is plugged in directly from the internet box and I even put my PS4 into a DMZ to see if it would help. It didn't, it's still happening. This is a bug in the code of the game.

  • BrunnoBrunno Member Posts: 48

    For me the problem started a while after the windows were updated.

  • wussyboi2000wussyboi2000 Member Posts: 72


    Brazil / São Paulo

    Around 10:50PM

    "Disconnection from host" bug again. 15 min ban. Cannot stand this bug anymore.


  • Nathxn_420Nathxn_420 Member Posts: 1


    New England

    2:24 PM, 2:30 PM, and 7:22 PM

    For some reason whenever I am in a game, my ps4 will randomly freeze for a second and then the game will crash (error CE-34878-0) and the problem that I have with it crashing is that every time it crashes I get a larger matchmaking penalty and I sometimes derank, and I don’t want to get banned, and at the same time I don’t want to crash and leave my teammates without a 4th survivor.

  • ZariakZariak Member Posts: 2


    United States, Michigan

    Multiples times in the past few days but the most recent was at 1:15 AM on 5/23/20

    I have been randomly disconnecting from games lately. It has probably happened about like 10 times in the past week during any part of the game, like at the beginning and even at the very end. I have already gotten two 15 minute penalties now and I am worried the penalty is going to get worse. I am going to reinstall my game to see if that will hopefully fix it.

  • gyroidegyroide Member Posts: 1
    edited May 2020


    Brasil, São Paulo

    almost everyday, last one was 10 minutes ago

    didn't know about the logs, sorry

    I've also been getting disconections all of the time... It's getting pretty annoying. I usually play killer and most of the disconections come along especially when I'm picking up survivors I've noticed. It has also happened when I'm breaking pallets or hitting a survivor, but the pick ups are the most common.

  • BrunnoBrunno Member Posts: 48

    now I can't even start the game, saying I need internet '-' ok ... I hope it is down due to server fix ...

  • BrunnoBrunno Member Posts: 48

    we would like the developers to tell us some news about the problem. Was this topic put on top of the forum just for decoration?

  • SirRileySirRiley Member Posts: 21
    edited May 2020

    It is possible that yes. Every mistake that occurs is our fault. Their game server is working properly, the bug is always on our side. Interesting! As well as having to wait several minutes for the system to find a match. (as a survivor!) You press the ready button and you can wait... If you are lucky only 5 minutes, if not more.

    You pay for it and you can’t play when you want.

    Rare errors, which is a problem for us, as repair or development will never be.

    Post edited by SirRiley on
  • BrunnoBrunno Member Posts: 48

    my internet is: VIVO, here in Brazil, and you?

    All games work perfectly here, only the DBD has this error, I noticed that a player with the internet Vivo also has this problem, the fact is: Only the dbd is in trouble, maybe the server is in conflict with the internet VIVO?

  • DrDeepwoundDrDeepwound Member Posts: 1,307

    I got banned for 5 minutes last night due to the game crashing, you guys really need to fix this. I read that the time increases and some are getting 48 hour bans from game crashes? WOW you rly need to fix this, I took 10 month break and came back and this is what I got, banned because the game crashed.

  • CaptainRaiderCaptainRaider Member Posts: 125

    Having consistent crashes and bugs on mobile; crashes every 5 to 6 games at the most and visual bugs every other game. By crashes I mean when playing killer I’ll have a 4k 30k+ game and it will just boot me out to the app screen without warning and no matter how fast I click back to the app I end up at the main menu with all my progress taken away. Again, this happens no later than every 5-6 games as killer for me. ALSO when playing I will have black holes on my screen with seizure-inducing outlines of rapid fire rainbow textures. This is horrible as killer, because it can completely blind me and prevent me from continuing a chase.

  • gui4kgui4k Member Posts: 1


    Brazil / Espírito Santo

    24/05/2020 - more or less 20:10 (the last log)

    thats happen all day with me, in 23/05/2020 i get 2 ban of 6 hours, and 24/05/2020 another one of 24hours.

  • VSchmittVSchmitt Member Posts: 571
    edited May 2020


    Brazil, Rio Grande do Sul

    Multiples times in the past few days but the most recent was around 8 p.m (gmt -3) today

    I have been randomly disconnecting from games lately. It has probably happened about like 6 times in the past week during any part of the game, like at the beginning and even at the very end, now I'm stuck with a 6 hour ban.

  • bcabralpiresbcabralpires Member Posts: 2

    Same issue. Anyone?

  • ZariakZariak Member Posts: 2


    United States, Michigan

    Just happened today, 5/27/20 at 12:50 pm.

    This is my second post on this forum now because I am still randomly disconnecting from games. This has been going on for awhile now, I can usually get like 8 games in before I disconnect if the game wants to be nice to me. The disconnects are purely random in game, can be at anytime. My penalty is still climbing, luckily it hasn't gotten too high but it is only going to get higher. Attached is the log and a picture of my ban time because of the faulty disconnect.

  • AndrewDeadAndrewDead Member Posts: 2


    Huila, Colombia

    this error is happening 2 weeks ago, it says that I don't have internet, that it can't save my game and it takes me out of the game, I try to enter again and it says that I don't have internet, when it lets me in after a while I play well, without cuts network or anything like that and when the game ends I get out again that it was not possible to save or update the player level and it takes me out again, I already checked the integrity, check my internet, I reinstalled the game but it is still the same .

This discussion has been closed.