Dedicated Servers are coming to Dead by Daylight!
More information: https://forum.deadbydaylight.com/en/discussion/33798/dedicated-servers-coming-summer-2019/p1?new=1

Master fixes and general guidelines

FadedFaded Administrator, Mod, Customer Support Posts: 3
edited May 31 in Technical guides
Hello!

If you have any technical difficulties while running Dead by Daylight, please run through the following fixes.

First, can you actually run it?

Let's take a quick look at the minimum hardware requirements for Dead by Daylight:
MINIMUM:
OS: 64-bit Operating Systems (Windows 7, Windows 8.1 & above)
Processor: Intel Core i3-4170 or AMD FX-8120
Memory: 8 GB RAM
Graphics: DX11 Compatible GeForce GTX 460 1GB or AMD HD 6850 1GB
DirectX: Version 11
Network: Broadband Internet connection (HIGH SPEED INTERNET)
Storage: 15 GB available space
Sound Card: DX11 compatible
The following are an absolute requirement to run Dead by Daylight:
  1. A 64-bit Windows-based operating system (yes, we also support Windows 10).
  2. A DirectX 11 or above compatible graphic card.
  3. An installation of all the latest drivers and updates.
Let's systematically break down how to fulfill these requirements as they are the most common reasons for the game not functioning optimally.

Do I have a 64-bit Windows-based operating system?

I don't know, but I can help you find out! Take a quick look at this useful guide by Microsoft to find out whether you have a 64-bit or a 32-bit operating system.

You cannot run the game on a 32-bit system.

Help! I purchased the game on my macOS device and can't seem to run it!

Apple offers an easy solution to this problem if you have a license for a 64-bit Windows based operating system lying around.

Boot Camp allows you to run Windows on your macOS device and this can be used to enjoy the Dead by Daylight experience!

What version of DirectX does my graphic card support?

To check what DirectX version your graphic card supports:
  1. Hit Windows Key + R to bring up the Run prompt
  2. Type "dxdiag" (without quotes) and press the enter key
  3. Click the "Display" tab from the panel view in the DirectX window
  4. Look at the upper right side
  5. For Windows 7 look for "DDI Version"
  6. For Windows 8/10 look for "Feature Levels"
  7. If you DO NOT see "11" in the "DDI Version or "Feature Levels" line, your graphic card DOES NOT support DX11
You cannot run Dead by Daylight without DirectX 11.

We've observed that DirectX 11 is supported by Nvidia GTX400 series/AMD HD5000 series/Intel Integrated Graphics 4000 or higher.

Updating both your system and hardware drivers

We highly recommend turning having "Automatic Updates" enabled and having the updated versions of your Windows iteration (7/8/10) installed for optimal game performance. It also tends to fix issues where the game and your operating system don't seem to agree with each other.

Here's how you can do that!

You should also make sure your hardware drivers, particularly your graphic card drivers are always updated.

For AMD cards, download the AMD Catalyst Control Center.

For NVidia cards, download the appropriate drivers for your graphic card by selecting it here.

If you have an NVidia GeForce card, you can also download and install the GeForce Experience to update your cards through that.

Notebook/laptop users may be required to force Dead by Daylight to use the added graphic card instead of the default chipset card.

Use the Nvidia Control Panel or AMD Catalyst Control Center to force the game to use your built in GPU instead of the Intel one

This guide should help you depending on your video card.

"Okay! My game is up and running, let's just face-camp this Dwight here....oh no! It crashed!"

HA! TAKE THAT YOU AWFUL PERSON!

We've observed that during specific instances or actions, your game may crash. There are a few common fixes for these crashes.

Verify the integrity of your game cache files

Corrupted files cause several issues, crashing included. Having Steam re-download any corrupted files may help.
  1. Go to your Steam Library
  2. Right-click on "Dead By Daylight" and select "Properties"
  3. Click the "Local Files" tab
  4. Click on the "Verify Integrity of Game Cache..." button
  5. Allow Steam to complete the process and re-download corrupted files, if any

Re-install some commonly buggy dependencies for Dead by Daylight

We've observed that many crashes and game issues arise out of improperly installed or configured Microsoft Visual C++ and DirectX libraries. To fix these, do the following:
  1. Please uninstall these programs:
    Microsoft Visual C++ 2010 Redistributable (x64) - 10.0.40219*
    Microsoft Visual C++ 2012 Redistributable (x64) - 11.0.61030.0*
    Microsoft Visual C++ 2013 Redistributable (x64) - 12.0.30501.0*
    Microsoft Visual C++ 2015 Redistributable (x64) - 14.0.23026.0*
    *version numbers may vary.

  2. Restart your computer.

  3. Please download and install the following in this order:

    First: Microsoft Visual C++ 2010 Redistributable Package (x64)

    Second: Visual C++ Redistributable for Visual Studio 2012

    Third: Visual C++ Redistributable Packages for Visual Studio 2013 (vcredist_x64.exe ONLY)

    Fourth: Visual C++ Redistributable for Visual Studio 2015 (vc_redist.x64.exe ONLY)

  4. Also, re-install DirectX for your system.
    Navigate to:
    "\steam\steamapps\common\Dead By Daylight\_CommonRedist\DirectX\Jun2010\"
    and open the file called "dxsetup.exe" or simply "dxsetup"

  5. Restart your computer. Your game should run great!

Verify system integrity with System File Checker

We've observed rare instances where corrupt system dynamically linked libraries can interfere with the game.

For such instances, the System File Checker tool can be used to detect and fix corrupt system files.

Disable Steam Overlay

In some specific scenarios, disabling the in-game Steam Overlay may fix odd crashes or in-game anomalies. Additionally, it may be observed to boost FPS in-game.
  1. Navigate to your Steam Library
  2. Right click -> Properties on Dead By Daylight
  3. Un-check "Enable the Steam Overlay while in-game"

Run Dead By Daylight in Compatibility Mode

If the game does not launch after trying other fixes, you can try to use compatibility mode to run the game
  1. Go to \steam\steamapps\common\Dead By Daylight
  2. Right Click-Properties on DeadByDaylight.exe
  3. Click the "Compatibility" tab
  4. Check the "Run this program in compatibility mode for:"
  5. Select Windows 8/7/Vista/XP
Work downwards from the highest version of Windows that is listed.

Matchmaking Issues - Un: Disable software that interfere with your system network or ports

Please disable any software that use network-interception or port-scanning features as they may disrupt your ability to enjoy a smooth matchmaking experience.
Steam has a comprehensive list of software that may interfere with its proper functioning.

Windows Defender is also known to cause matchmaking issues. Consider disabling it or replacing it with more suitable alternatives.

Matchmaking Issues - Deux: Open network ports used by Steam

To improve matchmaking try to open up the ports Steam uses. Also note that you will need a static IP for this to work in most cases unless you are using a fixed proxy or VPN.

Steam Client:
  1. UDP 27000 to 27015 inclusive (Game client traffic)
  2. UDP 27015 to 27030 inclusive (Typically Matchmaking and HLTV)
  3. TCP 27014 to 27050 inclusive (Steam downloads)
  4. UDP 27031 and 27036 (incoming, for In-Home Streaming)
  5. TCP 27036 and 27037 (incoming, for In-Home Streaming)
  6. UDP 4380
Steamworks P2P Networking and Steam Voice Chat:
  1. UDP 3478 (Outbound)
  2. UDP 4379 (Outbound)
  3. UDP 4380 (Outbound)
Steam has a comprehensive guide on how this can be done

Connection to server issue

Follow these steps if you experience connection issues.
  1. Press Windows Key + R to bring up "Run"
  2. Type "cmd" (without quotes) and hit enter to bring up "Command Prompt"
  3. First, type "ipconfig /release" (without quotes) and hit enter.
  4. Second, type "ipconfig /renew" (without quotes) and hit enter
  5. Lastly, type "ipconfig /flushdns" (without quotes) and hit enter
  6. We also advise repairing / reinstalling EAC
  7. Restart your computer

Initialization error

In certain instances, upon launch, Dead by Daylight may present an "Initialization Error" which states that progress cannot be saved and the game requires a restart. A restart may or may not fix the issue. It is usually caused by the local save file for the game bugging out or corrupting somehow. Try this fix:
  1. Launch Dead by Daylight and tab out of it. Make sure it is running in the background
  2. Navigate to your Steam Library. Right-click on "Dead by Daylight" and click "Properties"
  3. Click the "Updates" tab and un-check "Enable Steam Cloud synchronization for Dead by Daylight" and click "OK"
  4. Close Dead by Daylight running in the background
  5. Navigate to "C:\Program Files (x86)\Steam\userdata\(Your Unique ID)\381210" (or similar in your installation directory for Steam
  6. Delete the contents of the folder you're in, which should be a file called "remotecache" and a folder called "remote"
  7. Navigate to your Steam Library. Right-click on "Dead by Daylight" and click "Properties"
  8. Click the "Updates" tab and check "Enable Steam Cloud synchronization for Dead by Daylight" and click "OK"
  9. Exit Steam (this can be done by opening the Steam client, clicking "Steam" from the top-left corner and selecting "Exit" from the drop-down menu)
  10. Start Steam and launch Dead by Daylight. The initialization error should be fixed.

EasyAntiCheat (EAC) Driver Enforcement Error

The Windows Driver Signature Enforcement (DSE) may be disabled by the system in specific instances.

To fix this:
  1. Open Run by hitting the Windows Key + R
  2. Type "cmd" (without quotes) to open Command Prompt
  3. Run the following commands: (one at a time)
    bcdedit.exe -set TESTSIGNING OFF
    bcdedit.exe -set NOINTEGRITYCHECKS OFF
  4. Restart your computer
EasyAntiCheat has a tutorial for further explanation.

General EasyAntiCheat errors

Most EasyAntiCheat errors can be fixed by re-installing EasyAntiCheat.

Re-run the installer as an admin from:
"\Steam\SteamApps\common\Dead by Daylight\EasyAntiCheat\EasyAntiCheat_Setup.exe"

Select "Dead by Daylight" from the drop-down menu and uninstall the Easy Anti Cheat service for it. Then, re-install the Easy Anti Cheat service from the same window.

EasyAntiCheat Error Code 3

This is caused due to no connection being established by your client to the EasyAntiCheat server. This may arise out of a game ban, server-side issues at EasyAntiCheat or programs that interfere with your network ports.

Please disable any software that use network-interception or port-scanning features as they may disrupt your ability to enjoy an optimal matchmaking experience.
Steam has a comprehensive list of software that may interfere with its proper functioning.

Common EasyAntiCheat Error Codes

  1. (5) ERROR_ACCESS_DENIED
  2. (1053) ERROR_SERVICE_REQUEST_TIMEOUT
  3. (1058) ERROR_SERVICE_DISABLED
  4. (1450) ERROR_NO_SYSTEM_RESOURCES
  5. NETWORK ERROR CAN NOT CONNECT TO EASYANTICHEAT NETWORK
These errors may occur if Windows is not up-to-date. Downloading and installing the Windows Hotfix can usually fix most of these errors.

Please restart Windows for the changes to take effect.

If the Windows Update does not help, then the issue is likely to be caused by anti-virus software falsely detecting EasyAntiCheat as malicious software. Please white-list EasyAntiCheat on your anti-virus client.

Please disable any software that use network-interception or port-scanning features as they may disrupt your ability to enjoy a smooth matchmaking experience.
Steam has a comprehensive list of software that may interfere with its proper functioning.
  1. (31) ERROR_GEN_FAILURE
    This error appears when the system is unable to load any kernel-mode driver. This would indicate a system level corruption, which unfortunately is most often irreversible without re-installing Windows. Possible causes are: rootkit viruses infecting the system, blocking any other non-boot-time driver to be loaded, or corrupted, old anti-virus installations that failed to uninstall cleanly. In either case, we strongly recommend you to reinstall Windows.

  2. (1056) ERROR_SERVICE_ALREADY_RUNNING
    This error is occurring because there is already an instance of EasyAntiCheat running. Open task manager and close the Dead by Daylight related processes and also EasyAntiCheat.exe. Alternatively, restarting your computer will also resolve this issue.

  3. (1058) ERROR_SERVICE_DISABLED
    This error appears when the EasyAntiCheat service is disabled. To enable it, press Windows Key + R on your keyboard, type in "services.msc" (without quotes) into the text box and click Run. Locate "EasyAntiCheat" in the list, right click it, Click "Properties" then, in "Startup Type" change "Disabled" to "Manual" and click "ok" and close the Services list. The issue should then be resolved.

Frame stuttering or lag issues

Such issues usually arise from your system being unable to provide the optimal resources the game requires for running smoothly. Please close all background programs and ensure that in-game graphic settings are set to their lowest.

There is also a thread for documenting critical frame-rate issues that have occurred after patch 1.4.0

Network-lag or network delay issues

Dead by Daylight currently uses a peer-to-peer connection system. If the connection between you and the lobby host (killer) is not optimal, you may experience in-game network lag. Please ensure you are not allocating network resources to other applications while playing the game.

Reporting fatal game crashes or technical issues

The "Technical Support" sub-forum for Dead by Daylight is a great way to report and resolve any technical issues the game may present. When creating a thread, please make sure to include the following information in your thread:
  1. Specific issue with as much detail as possible
  2. Your current system configuration
  3. Is the issue reproducible? Have you tried on a different system?
  4. Crash log which may be obtained as:

    1. Press Windows Key + R to bring up "Run".
    2. Type this in the "Run" prompt: %USERPROFILE%\AppData\Local\DeadByDaylight\Saved\Logs
    3. Go into the newest folder and open "CrashContext" with Notepad and post the text in your thread.

Procedure for engine-level crashes

If we identify your crash to be engine-related, please follow these steps:
  1. Press Windows Key + R to bring up "Run".
  2. Type this in the "Run" prompt: %USERPROFILE%\AppData\Local\DeadByDaylight\Saved\Logs
  3. Locate the newest folder
  4. Attach the file called "UE4Minidump.dmp" to a new ticket titled "My engine crash log for Dead by Daylight" which can be created at https://support.deadbydaylight.com - make sure to include a link to your Steam Profile in the ticket!
Post edited by Faded on
This discussion has been closed.