Customers are allowed to be unhappy with the way they're treated and speak up about it. BHVR is a company releasing a product. Customers either speak up so that they're happy with what they're paying for, or they stop being customers. If enough people stop being customers, there stops being a product.
Many companies will refund the difference if something goes on sale within a week or two of purchasing it. Why? It's good business. It keeps people happy. It retains customers, and that in the long term means more money. I can tell you right now from past experience, if the players who purchased the skins don't get refunded the difference, they will no longer be day-one purchasers. They will wait, and once you wait a week or two then you lose enthusiasm and just wait indefinitely for a sale if you ever even buy it at all. It will be lost money for BHVR.
It's not selfish to want to be treated fairly. You do realize the ones who are feeling shafted right now are the loyal players who love this game and put a lot of time and money into it, right? Those are the people who bought the skins day one and thus don't get the benefit for the sale. They're not selfish, they want to get the same benefits BHVR is giving everyone else, but because they were enthusiastic about the game they are not getting the same benefits.
You know what I am? I'm a player who has gotten pretty unhappy about the state of this game over the years, especially with its performance on PS4, so at this point I put little to no money into it. I save my shards for chapter releases. I did not buy the new skins because I just didn't care. You know what happened? The skins went on sale and 9k shards is like nothing so I bought a couple. Woohoo! I benefited from the sale! Meanwhile, the people who actually want to support the game got totally shafted.
Is that fair? Should I be the one to come out ahead instead of the people who have real enthusiasm for the game? Is that a good way for a company to treat its fanbase?
I’m saving this entire thread. As soon as the next dlc comes out I’m going to remind everyone that they shouldn’t buy it because it could just go on sale in a few days without warning.
Hopefully it makes people just not but it at all.
If people never speak up when they're unhappy, nothing will ever change. People can absolutely speak out against it, they're consumers and this is a forum, the proper place for criticism.
Also, what you're advocating for is bad business practice. Just because BHVR can refuse to refund doesn't mean that's the smart thing for them to do, and it doesn't mean people have to be happy about it. BHVR is a company, so what you call "nice" people who understand business call "the bare minimum." Players say they're unhappy, players stop playing, so the company has to do something to try to keep people playing. That's not "nice," that's self-preservation; it's necessary for their continued existence.
These forums exist in part so that, rather than just not playing, people will come here and say what's wrong so BHVR can fix it before people stop playing. If people just came here and said "great job!" without ever saying what they don't like, the forums would be absolutely useless and the game would already be dead.
Lol ya’ll havent been in many stores, price changes happen everywhere. Imagine complaining about something being cheaper with a currency you just had to play to get.
Most of you gotta be decent levels, after you hit prestige 1 you have little to spend it on lol and they have dailys where you’ll even a lot just by signinh in.
it was it was poor damage control what a pity
I never threatened, bullied, or whined. I know what the future holds, though, because this situation happened to me in a different game. You know what happened? I stopped buying stuff when it came out. If I ever bought anything, it was when it went on sale. But often, if someone doesn't buy something when it's initially released, the consumer loses the enthusiasm for it and never buys it at all. I mean, these are virtual outfits with no real world value; buying them is more of an impulse thing, and once that impulse passes, if the consumer didn't already buy it then the company loses out on a sale.
You're making assumptions about me, insulting me by calling me a whiner, and for some reason making this personal when it's not personal. I'm just talking business and psychology, here.
They also did not go "above and beyond." I played the 2018 Hallowed Blight event; I loved it. Last year's Halloween event was nowhere near what the 2018 event was, and the 2020 event even after this "generosity" of theirs is still worse than the 2019 event. Despite growing as a company and gaining a bigger fanbase and more profits, the quality of the Halloween event has gone downhill each year. That's not above and beyond. That feels more like someone testing the waters to see how little they can give their consumers while still maintaining said consumers.
This was one of the worst moves i ever seen from a developer trying to band-aid fix a event.
They should just let the skins being 21k and give more iri shards for everybody but they don't want that because we can use shards to buy original chapters.
Anyway i hope they see that they fricked up and just refund everybody and then everybody will be happy.
The people who are saying we are "bitchin" are going to be happy, the twitter people are going to be happy and us, the people who play the most and support the most are going to be happy.
I'm so frustrated with the bait and switch - pay $21k for a costume then a deep discount after two days with no refund. This has never happened - absolutely no precedent - and is a complete redesign, so it's not like long time players would expect it. Shards take forever to save up and they are really just hurting their dedicated players when they do things like this. I've been playing for three years and have never complained - just strive to enjoy the game (bugs and all), but this is so wrong. I literally created a forum account to voice my thoughts on this issue alone because I'm so disappointed in BHVR's lack of care for their core customer base. I sent a support email early yesterday, and I haven't even received an acknowledgement, let alone a resolution or refund. Very sad. This is my favorite game. Hope this type of thing doesn't continue or I may need to find a new favorite.
I made an account to voice my frustration. I've been playing since the Halloween chapter, and have spent a fair amount on this game. This event is lackluster as hell, and the response to all the negative feedback was to put this year's outfits on sale after the backlash. I did purchase the Legion outfit, and my girlfriend purchased the Yui outfit. It is extremely unfair that us, and everyone who looked forward to this event and spent their shards/cells on day 1 and 2 got shafted hard. The 21k shards take what, like 2 devotion levels up to obtain? I could have gotten the Legion and Blight costumes for less than the original 21k for just one costume. The lack of response from Behavior is getting tiring, there are many bugs being reported, and some affect the current Tome. The Tome challenges aren't even working properly either, and that's supposed to be the main attraction to this event.
I logged in after still not deciding which costume I wanted for the last few days and was able to buy them both.
Not gonna defend this one. Shards are a [BAD WORD] and a half to get and it really is a gut punch to see all your effort get wasted.
If they want to maintain good rapport with their fans, they're gonna need to refund those purchases that were done with Iridescent shards.
Keep doing a pretty good job so far! I logged in, saw how many shards I wasted... lost my desire to play! Logged out. Super fun.
Someone is salty 😂
This new daily login event seems to exist just to remedy this very crisis, maybe give it a few days and consider it as refund?
sometimes you lose and sometimes the others win, just keep going and you'll own more shards!
Each skin cost 21,600 Shards. The Daily Logins don't even cover half of a skin, let alone all four of them.
And let's not forget those who bought Felix's Blight outfit when it was Auric Cell exclusive. 1,080 Cells gone when they could've bought it for only 9,000 Shards two days later.
If only they told us.
Is that supposed to be like a gotcha or something? HAHA YOU'RE MAD THAT YOU GO [BAD WORD] OVER. No [BAD WORD], Sherlock. Of course they're mad. You're supposed to get mad when you get bent over. Only an idiot would sit there like "haha I got worked good, herpa derp."
Don't the skins cost 9,000 and you also get 10,000 just for logging in? It was 100% a mistake on Behaviour's part to discount the skins right after release, but the changes they made are reasonable tbh. If you just log in every day, even if you don't play, you'll have enough for a skin. You could miss two days and you'd still have enough for a skin. In theory you're also going to be accumulating shards just for playing, though, so if you play enough to make good progress on the rift (analogous to grinding for the two free cosmetics in past events) you should earn enough shards to buy your second skin.
In my opinion this is even better then past events because shards are more versatile than event currency. Rather than being obligated to redeem it for event outfits, you can use shards on a wider variety of cosmetics or even new characters.
I'm not trying to be rude, but why did you buy it so early? The general consensus was that this event was a cash grab, why would you then spend cash?
I am sure they're delighted to get a thanks after screwing you over. Maybe next time you'll be more frugal and not buy anything.
This was my irl reaction to his comment, lol.
What they do is bullshit
anyone who play fortnite know how they should act
on fortnite i buy A LOT of skins who changed price o become free the next day
and know what, the next day i log in, and i have my V-Bucks back
without had to send tickets asking for the refound
or even if i buy a skin 1 year ago, and they decide to make it free now, even with this i recive a exclusive recolor from that skin as compensation
THAT is what they should do, give us the shards back, without had to send tickes with [BAD WORD] responses.
Agreed. I was kinda lucky not to spend my shards instantly.
This is just disgusting that BHVR refuses to make a refund for people like you, it is their fault and decision to make 75% discount less in a week after the release of skins, they literally MUST make a refund despite their ostrich policy "we're out of business here"
Feels bad man, I don't buy skins anymore for this game and I'm glad I stopped.
Meanwhile BHVR likes to pretend this thread doesn't exist.
How little respect does this company even have for its dedicated players? Simply terrible. At this point I just want them to respond, I won't repeat my earlier arguments anymore. Just keep this thread up until they finally give in.
I saw this message on Friday in one social network. Perhaps it was taken from the discord.
It's sad that they didn't immediately respond to this thread. But I hope they answer tomorrow, after the weekend. And change their mind.
"The developers are reading this thread but don't have anything to say at the moment." is the best (and only really) response you can hope for.
There is the "BHVR Read" reaction. It's usable only by developers, and can be used to show a thread has been read, without having to respond to it. This thread seems like a good target, if it is actually being read. This reaction has currently not been used on this thread.
It hasn't been used in a long time though, and my question about whether that is due it being bugged currently was ignored:
The only thing I noticed is the integration of other topics on the same problem with this thread.
I'd say it's pretty obious for most if us that bhvr would never ever refund based on how greedy they are. I was personally hoping they still would fix this mess somehow but at the same time i was definitely aware that this would likely never happen.
Its just sad to see how many people are now trash talking about this topic. Also its mostly these guys that spammed their social medias about the event in the first place, i.e. not the direct supporters. It's really sad to see the people that actually supported are now the ones getting punished.
We know that everything we bought doesn't have to get refunded but if they do that for the price of throwing a lot of players over then i really hope this will have a harsh aftermath for bhvr. If you want to keep your customers you should watch out for them and keep them happy.
I personally was having a lot of fun with dbd again, because of the new feng outfit, 2 days before they announced the discount. Now i don't. I just have this constant feeling of betrayal and distaste against bhvr that i simply can't enjoy the game or the new outfits.
Thanks for everyone that supported us in this case and hasn't got hit by this @GodDamn_Angela , @TragicSolitude (sorry if i missed someone).
Also just to be clear: Saying you get one outfit for free now is not the same as getting all outfits for 9000. If you have any slight understanding of simple math than you should know that theres a differnce bewtween a lose of 43.200 shards and a lose of 18.000.
I'm going to make myself wildly unpopular with this opinion, but people buying the skins early has, in my opinion, nothing to do with 'wanting to support the game', and everything to do with simply wanting to buy a cool, good-looking skin. When I buy a skin, the thought 'let's support this company!' doesn't even cross my mind once. I just want that skin because I like it.
However, I strongly agree that refunds would have been the right thing to do here. The only reason I didn't buy any of the skins before the major discounts is because I simply didn't have the currency to do so. I truly feel bad for everyone who lost their money/shards here.
I don't think that opinion should make you unpopular. You're kind of right, most people don't think in the terms "I want to support this game so I'm going to buy this outfit." (Some do think that way, but most don't.) Things like virtual cosmetics are probably usually an impulse buy, but the people who repeatedly make those purchases in a game are loyal customers. As long as they're happy and enjoying the game, they probably don't think about it in terms of how their purchases benefit the game but how the purchases make them (the player) happy. Once someone is unhappy, though, then they're more likely to second guess their purchases and hold back because they don't want to support a game they're unhappy with.
In other words, loyal customers supporting the game aren't necessarily thinking about it in those terms because they're happily enjoying the product.