Home Rank update error and Disconnection Penalty

the range was reset during the last patch

platform: PC
date: 20/10/2020 between 2 p.m. and 4 p.m.

The rank reset was applied during the last patch which should not happen because it is applied every 13 of the month due to this problem the server disconnects me from the matches I have been a week without being able to enter a match, please would be kind to see My case

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