We are terribly sorry to those who have been affected by these attacks- we understand the impact this has on you. We are taking every appropriate measure to ensure the safety of our players.
We encourage our players to report to us any cases of DDoS, as well as any other form of inappropriate or abusive behaviour in the game. In the meantime, we encourage you to stay safe and follow best practices for online safety.
Infinite Loading Screens
UPDATE: These issues should be mostly resolved, please only post further information if you are still having the issue after updating to patch 5.3.1.
The team is currently investigating an issue which is causing extraordinarily long / infinite loading screens. Since this bug happens sporadically, we would greatly appreciate any info that you could provide that may aid us in our investigation. We’re on the lookout for any trends that may contribute to this bug happening.
If you have had an infinite or exceptionally long loading screen, we would appreciate if you could let us know the following:
- When the issue occurred (loading into a lobby, loading into a match, etc.)
- How the loading was initiated (e.g. accepting an invite, matchmaking, etc.)
If necessary, a member of the development team may reach out privately to request a log.
EDITING TO ADD - Can you advise if you are playing with Cross Platform on or off. Thank you.
Thank you for your assistance!