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Infinite Loading Screens

PeanitsPeanits Dev, Community Manager Posts: 6,716
edited October 2021 in Bug Reporting

UPDATE: These issues should be mostly resolved, please only post further information if you are still having the issue after updating to patch 5.3.1.

The team is currently investigating an issue which is causing extraordinarily long / infinite loading screens. Since this bug happens sporadically, we would greatly appreciate any info that you could provide that may aid us in our investigation. We’re on the lookout for any trends that may contribute to this bug happening.

If you have had an infinite or exceptionally long loading screen, we would appreciate if you could let us know the following:

  • When the issue occurred (loading into a lobby, loading into a match, etc.)
  • How the loading was initiated (e.g. accepting an invite, matchmaking, etc.)

If necessary, a member of the development team may reach out privately to request a log.

EDITING TO ADD - Can you advise if you are playing with Cross Platform on or off. Thank you.

Thank you for your assistance!

Post edited by MandyTalk on


  • Dwight_FairfieldDwight_Fairfield Member Posts: 5,677

    Its happened me twice when loading into a match. The loading was initiated by accepting an invite on both occasions.

  • sneksnek Member Posts: 180

    loading into a regular match as a survivor

  • MandyTalkMandyTalk Administrator, Co-ordinator, BHVR Posts: 18,774

    Were you a solo survivor? And which character were you playing?

  • FactureFacture Member Posts: 274
    edited October 2021

    Loading into a regular match as a survivor. 3-4 matches last night.

    Platform: Steam

    Crossplay: On

    Solo Queue.

    Post edited by Facture on
  • antgnsteaantgnstea Member Posts: 842

    Happens to me few times in a day. Doesn't matter if I am survivor or killer always when loading into a match. And a couple of times it caught my attention that there was a Bloodyparty streamers offering in the game. Not everytime when BPS offered though, maybe a coincidence.

  • TheShapesMixtapeTheShapesMixtape Member Posts: 4,177
    edited October 2021

    It keeps happening to me randomly as a solo survivor. The survivor and or loadout does not seem to make a difference. It has not yet happened to me as killer.

    edit : my crossplay is ON

    Post edited by TheShapesMixtape on
  • PH1LL1P88PH1LL1P88 Member Posts: 2

    It’s happened to me once when I was in a group. We sat there for ages I eventually left and then rest of the group loaded in, I play on the Series X.

  • Leachy_JrLeachy_Jr Member Posts: 1,787
    edited October 2021

    I didn't test this fully, but when I was playing slinger yesterday, when I tried loading in with the fisherman body on, I would get an infinite loading screen. But when I changed my body to the green rarity, I was able to load in. I only played about 6 games (only 4 of which I loaded into) so I haven't tested it fully.

    Could just be a coincidence, but I'd check if changing cosmetics/certain cosmetics effect it.

    (edit: by loading in i mean loading into a match after all had rdy up)

  • VeonVeon Member Posts: 10

    It only happens sometimes when playing survivor but happens a lot when playing killer.

  • Nathan13Nathan13 Member Posts: 5,802

    This happens to me on both sides, I don’t think maps are causing it. My brother was just in a long loading screen as killer and there weren’t any survivors playing Mikaela.

    I know some people are saying the new survivor could be causing it but I don’t think that’s the case.

  • MandyTalkMandyTalk Administrator, Co-ordinator, BHVR Posts: 18,774
  • sneksnek Member Posts: 180

    it happened when i was solo (was playing as Leon) and when i was with a friend (i was playing as Mikaela)

  • deadbyjeffdeadbyjeff Member Posts: 52

    loading into match as plague - no idea who survivors were, not a thing i memorise between lobby and match...

  • Chilli_man2400Chilli_man2400 Member Posts: 2,179

    I was playing as deathslinger i loaded into the lobby everyone readied up and the game started loading then it got stuck loading. https://youtu.be/hgmhqWXpQHE

  • ghulehghuleh Member Posts: 3
    edited October 2021

    Happened for me on PS4 as Killer (Wraith) and survivor (Mikaela and Dwight). I was playing alone in normal matchmaking and it was the loading screen for the match, after the offerings were shown. Sometimes another Mikaela survivor was in the lobby, but it seemed to be independent of survivor choice. It first seemed to be more often when I was killed, but then as survivor it also got quite frequent.

    Also, one time in a match that actually had normal loading times between all the issues, the killer disconnected. tho I‘m not sure if that was a rage quit haha

    When I was in a survive with friends and joined a public lobby via normal matchmaking I did not have this issue, it started when I was playing on my own. However, I only played a few rounds with my friends so it may be biased.

    I quit the game most of the times after 10+ minutes, but one time after 10 minutes the match started (The police department map, if that is of interest) and I could go around for 30 seconds, then it ended with the error message that a player quit during the loading screen.

    I hope that information somehow helps

    edit: Crossplay activated

    Post edited by ghuleh on
  • KaraageKaraage Member Posts: 340

    I can remember two instances I got infinite'd.

    1.Playing solo Survivor. Playing as Yui. Infinite occured when loading into the match. Killer was Twins. Perk loadout: Kindred, Small Game, Boon: Shadow sth, Inner Healing. Don't remember teammates. Map was Swamp something?

    2. Playing solo Survivor. Playing as Yui. Infinite occured when loading into the match. Perk loadout: Kindred, For the People, Vigil, Renewal (in my next match FtP didn't activate Renewal fyi so don't combo these.) No idea about teammates. Killer was Trapper with Red Mori. Map: Coal Tower.

    Both times didn't bring any items or offerings. Don't remember what challenges were active. Playing via Steam (PC).

  • GorehoffGorehoff Member Posts: 7
    edited October 2021

    This has been happening to me a lot since yesterday morning. It only happens when loading into a game for me. I'm on PC and it seems to happen more when I have crossplay on, though still does happen sometimes with crossplay off. No problem loading into a lobby. I've had it happen when solo and with friends (survivor). I haven't had it happen while playing killer, but could just have gotten lucky.

    I haven't seen any correlation with what survivor characters are in the match.

    Post edited by Gorehoff on
  • JunylarJunylar Member Posts: 1,440

    Loading into the trial, I was Wraith. Happened yesterday, don't remember who the survivors were.

  • LadyBeardlyLadyBeardly Member Posts: 2

    Loading into matches in SWF group 10/19 and 10/20. Survivors were Kate, Ace, Nea, Dwight. Sometimes joined on another survivor, sometimes accepted invite to join. Platforms PS4 and PS5. No map offerings. On 10/19 the Circle of Healing perk was being used in some cases of infinite load screen, but on 10/20 it wasn't.

  • JarkyJarky Member Posts: 109
    edited October 2021

    Had an exceptionally long load loading screen when in a duo with a friend going into the match. We were both playing the new survivor. It wasn't infinite, but it did take about what felt like 8-10 minutes to load us in.

    EDIT: Cross platform ON

    Post edited by Jarky on
  • AneurysmAneurysm Member Posts: 4,731

    I played about 6-7 games as slinger yesterday with no problems, only using that green rarity one from a couple of rifts back.

  • PH1LL1P88PH1LL1P88 Member Posts: 2
    edited October 2021

    It was loading into the match. I was streaming at the time so it should be in the vod. Edit: Cross platform was on.

    Post edited by PH1LL1P88 on
  • Chaotic_WretchChaotic_Wretch Member Posts: 59

    Loading into a match as a solo survivor as Meg. 2 pc players(one being me) 2 cross-platform. Unaware of the killer's platform. Azarov offering burned. New seed offering burned. Cake and pudding burned.

  • MandyTalkMandyTalk Administrator, Co-ordinator, BHVR Posts: 18,774

    I've just added an edit to the original post - are you playing with cross platform switched on or off?

  • HippieHippie Member Posts: 1,003

    PC - Steam, Crossplay enabled

    I had it happen to me a couple times now, and I'm pretty sure both times there were three of us on PC and one on console. That's the only consistency I can recall.

  • North9958North9958 Member Posts: 1
    edited October 2021

    This has been happening to me as killer on pc. I regular matchmake into a lobby just fine, but then when it gets to the loading screen into the actual trial it doesn’t load. And then usually someone leaves the game because it’s taking too long and then I get sent to the end screen with “Error code: 500”. Yesterday I ended up loading into a couple matches but not until after like eight minute loading screens. I really would like to play the game so hopefully you guys find a way to resolve it soon. I can provide more information if needed.

    EDIT: i am have cross-platform on. This is also happening to me on survivor. I haven't been able to load into a game for 24 hours now.

    EDIT 2: played with cross-platform off and i loaded in fine!!! That might be the issue.

    Post edited by North9958 on
  • cthaelcthael Member Posts: 5

    This happened to me when I was trying to join a match - I made it through the lobby with no problems.

    The loading was initiated by me selecting play as killer from the title screen and selecting The Hag (so matchmaking?

    I was playing with cross-platform on. Most of the players were on console every time, I was on PC. It's happened every match I've tried to play for the last 2 days.

    I reported this as a bug in a separate post and included the log:


This discussion has been closed.