Infinte loading screen playing the new character and I was solo.
Crossplay was on but the lobby was full of PC players.
This has happened to me as well on PS4.
There is already a thread for this issue: https://forum.deadbydaylight.com/en/discussion/288817/infinite-loading-screens/p1.
Might be helpful to share your issue there. It's at the top of the page, too.