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Crashes at launch: "Access violation - code c0000005 (first/second chance not available)"

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Comments

  • StalicusStalicus Member Posts: 2

    Im getting this stupid error too. It's something you did. My game worked fine. I tried to play PTB, got this error. Now when I try to play the normal game after the update... I GET THIS ERROR. I bought the DLC and cant even use it. And I see no DBD staff has addressed this thread!!!! Where is the support. I know 3 other people that are getting the same other issue.


    Access violation - code c0000005 (first/second chance not available)


    ucrtbase {0x0000000000000000} + 145074 bytes

    ucrtbase {0x0000000000000000} + 24214 bytes

    ucrtbase {0x0000000000000000} + 21057 bytes

    DeadByDaylight_Win64_Shipping {0x0000000000000000} + 14499264 bytes

    DeadByDaylight_Win64_Shipping {0x0000000000000000} + 8822705 bytes

    DeadByDaylight_Win64_Shipping {0x0000000000000000} + 26192368 bytes

    DeadByDaylight_Win64_Shipping {0x0000000000000000} + 5202519 bytes

    DeadByDaylight_Win64_Shipping {0x0000000000000000} + 5181459 bytes

    DeadByDaylight_Win64_Shipping {0x0000000000000000} + 5182106 bytes

    DeadByDaylight_Win64_Shipping {0x0000000000000000} + 5219527 bytes

    DeadByDaylight_Win64_Shipping {0x0000000000000000} + 46780710 bytes

    kernel32 {0x0000000000000000} + 81348 bytes

    ntdll {0x0000000000000000} + 472721 bytes

  • StalicusStalicus Member Posts: 2
    edited March 20

    Would be nice if the DBD team fixed the issue on their end. Not everyone is a computer wiz / tech savvy. Obviously the game worked fine for all of us before you put the new killer in and now it doesnt. I know multiple people with this error including myself. It's highly frustrating. I tried doing everything you said, Kept discord shut down, installed my chipset driver, disabled intel HD graphics from my Bios. and installed C++ ... Nothing worked.

    I have an Intel i7 Haswell. 3.6 stock(Not over clocked) 8 gigs Ram, Windows 8.1 64 bit, Nvidia 1060 GTX 6 gig ... Never had this issue until the new DLC was put on PTB.

  • lunaposalunaposa Member Posts: 73

    @MandyTalk actually I never had any problems with my Intel graphics before. As I stated my game worked fine yesterday and during the time ptb was out. I only had problems when I downloaded the DLC or tried playing with the ptb

  • MandyTalkMandyTalk Mod, Co-ordinator Posts: 4,197
    edited March 20

    @Stalicus I am doing my best to get through as many threads as possible as you will see from my post on the other thread. I'm getting the issue looked into as quickly as possible with Support.

    One thing I've had a look at it as being similar in a couple of cases, is Vsync - if you want to test something for me, try putting Vsync to False and does that solve the issue?

  • lunaposalunaposa Member Posts: 73

    Like how everyone stated we believe it's the devs coding is why we can't go in. My fiancee works with computers and he did everything in his expertise including looking at my graphics card and drivers. They are all up to date. So it's not my computer but rather the game itself.

  • lunaposalunaposa Member Posts: 73

    I thank you very much for at least responding. That at least shows this is being seen. @mandytalk

  • lunaposalunaposa Member Posts: 73

    Same as I..

  • winnychanwinnychan Member Posts: 12

    Just a warning, make sure you have tried all the steps in this thread first and say as much when you send in your ticket:

    Otherwise they will just send you this link and close your ticket. At least, that's what happened to me.

    I am going through all the steps again, in my desperation, just to see if I possibly missed anything.

  • RazorsEdgeRazorsEdge Member Posts: 4

    Anyone got any ideas?

    I've done an integrity check, reinstalled windows, tried numerous online fixes from years ago and nothing. Annoying thing is this stopped working last night; I was able to get on this morning for several games, went to work, came back and now the error is back. Come on devs, I know there's a new release but FFS; not paying for this.

  • RazorsEdgeRazorsEdge Member Posts: 4

    Same here everyone; hope they sort it out quickly

  • RazorsEdgeRazorsEdge Member Posts: 4

    Weird thing is that it stopped working and displayed this error last night, installed windows again overnight, played this morning and it was fine, and then tried again now and I'm just seeing errors! So annoying

  • lunaposalunaposa Member Posts: 73

    I sent a ticket as well stating I done everything in the master list and everything I have done. Once they respond I will let you guys know. @winnychan

  • killergramkillergram Member Posts: 8

    I think i founded the solution (It worked for me).


    All who facing this problem - your Windows build contains "N" without multimedia support?


    I got this one and founded those in the crush log:

    LogWindowsMoviePlayer: Could not load mf.dll. Library not found.

    LogWindowsMoviePlayer: Could not load mfplat.dll. Library not found.

    LogWindowsMoviePlayer: Could not load mfplay.dll. Library not found.


    I tried to copy those dll's to C:\Windows\System32 and got new error from Easy Anti-Cheat, that dll's not trusted.


    After that i founded update for Windows N build, installed it and DBD started normally!


    Media Feature Pack for Windows 7 N: https://www.microsoft.com/en-us/download/details.Aspx?Id=16546

    Media Feature Pack for N versions of Windows 10: https://www.microsoft.com/en-us/download/details.aspx?id=53356

  • killergramkillergram Member Posts: 8

    I think i founded the solution (It worked for me).


    All who facing this problem - your Windows build contains "N" without multimedia support?


    I got this one and founded those in the crush log:

    LogWindowsMoviePlayer: Could not load mf.dll. Library not found.

    LogWindowsMoviePlayer: Could not load mfplat.dll. Library not found.

    LogWindowsMoviePlayer: Could not load mfplay.dll. Library not found.


    I tried to copy those dll's to C:\Windows\System32 and got new error from Easy Anti-Cheat, that dll's not trusted.


    After that i founded update for Windows N build, installed it and DBD started normally!


    Media Feature Pack for Windows 7 N: https://www.microsoft.com/en-us/download/details.Aspx?Id=16546

    Media Feature Pack for N versions of Windows 10: https://www.microsoft.com/en-us/download/details.aspx?id=53356

  • HappyHaterHappyHater Member Posts: 3

    Hi, everyone here I'll explain what happens to me after I got new patch downloaded. As soon as a finish my DBD last version update my game keep giving me a crash report. It is called Access violation - code c0000005 . In the picture below this is what happens

    if you know how to fixed it . Can u pls tell me the way how to fix it. Any suggestions appreciated thank you all.

  • killergramkillergram Member Posts: 8

    If your Windows build contains "N" (without multimedia support) try to install one of those updates (If you have not Windows 7 or 10 find for yours):


    Media Feature Pack for Windows 7 N: https://www.microsoft.com/en-us/download/details.Aspx?Id=16546


    Media Feature Pack for N versions of Windows 10: https://www.microsoft.com/en-us/download/details.aspx?id=53356


    It worked for me.

  • killergramkillergram Member Posts: 8
    edited March 20

    Check crash logs folder for the latest crash: C:\Users\<username>\AppData\Local\DeadByDaylight\Saved\Crashes

    Inside must be file DeadByDaylight.txt

    Open it with notepad and scroll down to the end of file - there must be the reason.

  • ChiChi Member Posts: 760

    "Also, re-install DirectX for your system.

    Navigate to:

    "\steam\steamapps\common\Dead By Daylight\_CommonRedist\DirectX\Jun2010\"

    and open the file called "dxsetup.exe" or simply "dxsetup"


    I don't have a commonredist file. I searched for DirectX as well, and it only contains this

    I reinstalled the visual cc+, but couldn't install the last one.

  • MandyTalkMandyTalk Mod, Co-ordinator Posts: 4,197

    I've brought this up with Support so it will get looked at, I've also spent the last few hours testing myself to see what I can come up with.

    I will give you the support address so that people can contact them directly: https://support.deadbydaylight.com

    Please let Support know, you've already tried the things listed on the master fixes thread etc as well as the extra bits and pieces we've tried.

  • PirateCatsPirateCats Member Posts: 3

    Got this crash after the new patch / DLC, open game > crashes before it goes into fullscreen.

    any ideas?

    Access violation - code c0000005 (first/second chance not available)


    ucrtbase {0x0000000000000000} + 155405 bytes

    ucrtbase {0x0000000000000000} + 47789 bytes

    ucrtbase {0x0000000000000000} + 45984 bytes

    DeadByDaylight_Win64_Shipping {0x0000000000000000} + 14499264 bytes

    DeadByDaylight_Win64_Shipping {0x0000000000000000} + 8822705 bytes

    DeadByDaylight_Win64_Shipping {0x0000000000000000} + 26192368 bytes

    DeadByDaylight_Win64_Shipping {0x0000000000000000} + 5202519 bytes

    DeadByDaylight_Win64_Shipping {0x0000000000000000} + 5181459 bytes

    DeadByDaylight_Win64_Shipping {0x0000000000000000} + 5182106 bytes

    DeadByDaylight_Win64_Shipping {0x0000000000000000} + 5219527 bytes

    DeadByDaylight_Win64_Shipping {0x0000000000000000} + 46780710 bytes

    kernel32 {0x0000000000000000} + 98804 bytes

    ntdll {0x0000000000000000} + 434769 bytes

  • ArophierArophier Member Posts: 4

    None of us can play the game, and we've all seen and tried the master fixes. I've exhausted everything aside from deleting/reinstalling Windows, and spending money on getting rid of this Intel CPU for an AMD, since I'm pretty sure all of these issues involve Intel products. For the love of god, we need a hotfix.

  • killergramkillergram Member Posts: 8


    Check your Windows build and if it has "N" type try my solution by installing "Media Feature Pack for Windows N type".

    Or check crash logs folder for the latest crash: C:\Users\<username>\AppData\Local\DeadByDaylight\Saved\Crashes

    Inside must be file DeadByDaylight.txt

    Open it with notepad and scroll down to the end of file - there must be the reason.

  • SrTijuanaSrTijuana Member Posts: 6

    Same problem here. I tried every possible solution (checking files, updating Windows, updating drivers, disabling overlays, reinstalling Visual C++ packages, etc.). Nothing works.

    I post the error here too, just in case I'm missing something.


    Access violation - code c0000005 (first/second chance not available)


    ucrtbase {0x0000000000000000} + 155405 bytes

    ucrtbase {0x0000000000000000} + 47789 bytes

    ucrtbase {0x0000000000000000} + 45984 bytes

    DeadByDaylight_Win64_Shipping {0x0000000000000000} + 14500208 bytes

    DeadByDaylight_Win64_Shipping {0x0000000000000000} + 8822705 bytes

    DeadByDaylight_Win64_Shipping {0x0000000000000000} + 26193312 bytes

    DeadByDaylight_Win64_Shipping {0x0000000000000000} + 5202519 bytes

    DeadByDaylight_Win64_Shipping {0x0000000000000000} + 5181459 bytes

    DeadByDaylight_Win64_Shipping {0x0000000000000000} + 5182106 bytes

    DeadByDaylight_Win64_Shipping {0x0000000000000000} + 5219527 bytes

    DeadByDaylight_Win64_Shipping {0x0000000000000000} + 46781654 bytes

    kernel32 {0x0000000000000000} + 98804 bytes

    ntdll {0x0000000000000000} + 434769 bytes

  • scrim__scrim__ Member Posts: 8

    same with me buddy, when the ptb was out and i tried to lauch it, it crashed with this exact same crash report, so i switched to live servers, ran it perfectly fine, no crashes etc. So then the new dlc and update came out and i got the same crash report as in ptb

  • lunaposalunaposa Member Posts: 73

    Guys I tried EVERYTHING listed, nothing is working. This is exhausting honestly. I bought almost all the DLCs and even have cosmetics.. I really need to have this fix. I been a player since 2016, and this is my favorite game.. please guys come up with a solution.

  • SaltyPooSaltyPoo Member Posts: 9

    Hello everyone, I have the same issues, same error, and I've tried almost every other solution that should work but no luck. Getting hopeless, but I was wondering something. I looked into the crash logs and noticed this specific line of text. Did any of you guys have this same thing? I've looked into that specific file but there's apparently nothing? I'm not sure if its that the problem, at this point it seems like theres so many guesses on how to fix this and it's exhausting. I've also had this issue for the PTB 2 weeks ago and found no fix. Developers please look into. Please.


  • RazorsEdgeRazorsEdge Member Posts: 4

    Im getting the same problem as everyone else, have disabled everything ,resinatleld everything, including a clean windows boot, and done everything suggested on the master fix list. The weird thing is the problem started last night so I gave up and just expected problems with the update; tried again this morning and it worked perfectly (after fresh windows install) and then this evening it's not working again. Sent bug files every time.

  • lunaposalunaposa Member Posts: 73

    I sent in my logs from the PTB and now to the devs.. hopefully they will answer soon.

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