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Crashes at launch: "Access violation - code c0000005 (first/second chance not available)"



  • slugsiesslugsies Member Posts: 29

    they're obviously just copy and pasting almost the same response to everyone. it's dreadful customer service.

  • Dionic10Dionic10 Member Posts: 3

    I saw that in the posts above. Its the same E-mail but updated a bit. And their "Workaround" is to download the mediafeaturepack. Which you only can if you have a N version of Windows (which i don't. I have the standard Pro version). A post above mentioned that they "upgraded" the Engine. Why don't they downgrade the engine as long as they search for a solution. The game is unplayable for so many people now for the price of a bit better performance for the "officialy suported HW". Here is the Email i got if someone is curios:

  • SkittoSkitto Member Posts: 2

    I have this issue with a RTX 2080 Ti, which makes zero sense if they say it's a problem with the Intel HD Graphics. I don't even have an Intel CPU, mine is a Ryzen 2700X that don't even has integrated graphics.

    And it's not a recent problem, I had the same crashes with other GPUs like GTX 1070 and 1080 Ti and have formated Windows multiple times since then. No "N" version.

    My crashes are so often that I'm afraid of getting banned for disconnecting when I'm actually crashing, they really need to fix this ASAP.

  • darcy_kinselladarcy_kinsella Member Posts: 1

    Same thing happened to me. I have 667 hours in this game and this genuinely pisses me off. How can make a game not work on a 2018, i7 laptop?

  • lunaposalunaposa Member Posts: 73

    Not to be a debbie downer guys but they wont fix it.. Just saying

  • Dionic10Dionic10 Member Posts: 3

    I have't had a crash in 5 days now. Maybe they fixed it because i did not change anything.

  • QwrtyMan213QwrtyMan213 Member Posts: 242

    This has happened to me once or twice.

  • DistortionWolfDistortionWolf Member Posts: 11

    I have a 2019 i9 computer, my hardware isn't the problem. I have most of recent gear in my PC. It's the game. Even @skitto who doesn't have Intel has issues. Just today it crashed again, I feel it's a bug related to the infinite load screens. All my drivers and video cards are updated. If the game "runs at higher specs" perhaps they should specify them now? Instead of blowing thousands of dollars to attempt to continue to upgrade our PCS. I feel they should be accountable for this since we've only received vague information about the issue and the master directions we were given hasn't changed anything. I've done them all and yet my game still crashes. Not sure what to do at this point, every game I have on my pc runs smoothly without issues... except dead by daylight.

  • lunaposalunaposa Member Posts: 73

    Alright if a i9 is having PROBLEMS then this game needs to be FIXED

  • MuffinWomanMuffinWoman Member Posts: 17

    welp if anyone sues let me know so I can

  • chrissykirkirchrissykirkir Member Posts: 2
    edited April 24


    Post edited by chrissykirkir on
  • chrissykirkirchrissykirkir Member Posts: 2

    Just recieved this game as a gift and played it last night with friends. No lag, ran great, obviously my computer can handle it. Got off for a few hours and went to play again and got this error everytime I went to play. No patches, no changes, nothing that I can think of on my end. All my stuff is up to date... Seriously WTF!

    Access violation - code c0000005 (first/second chance not available)

    igd10iumd64 {0x0000000000000000} + 400257 bytes

    d3d11 {0x0000000000000000} + 736073 bytes

    dxgi {0x0000000000000000} + 20324 bytes

    d3d11 {0x0000000000000000} + 1511242 bytes

    d3d11 {0x0000000000000000} + 1592880 bytes

    DeadByDaylight_Win64_Shipping {0x0000000000000000} + 18753234 bytes

    DeadByDaylight_Win64_Shipping {0x0000000000000000} + 18842869 bytes

    DeadByDaylight_Win64_Shipping {0x0000000000000000} + 18803526 bytes

    DeadByDaylight_Win64_Shipping {0x0000000000000000} + 23890619 bytes

    DeadByDaylight_Win64_Shipping {0x0000000000000000} + 23857253 bytes

    DeadByDaylight_Win64_Shipping {0x0000000000000000} + 28992387 bytes

    DeadByDaylight_Win64_Shipping {0x0000000000000000} + 29004625 bytes

    DeadByDaylight_Win64_Shipping {0x0000000000000000} + 13400499 bytes

    DeadByDaylight_Win64_Shipping {0x0000000000000000} + 24023506 bytes

    DeadByDaylight_Win64_Shipping {0x0000000000000000} + 24023640 bytes

    DeadByDaylight_Win64_Shipping {0x0000000000000000} + 14538251 bytes

    DeadByDaylight_Win64_Shipping {0x0000000000000000} + 14501100 bytes

    kernel32 {0x0000000000000000} + 81972 bytes

    ntdll {0x0000000000000000} + 472721 bytes

  • lunaposalunaposa Member Posts: 73

    recommend getting a refund while you can they will not fix this issue

  • bettycrockerbettycrocker Member Posts: 32

    i genuinely can't believe this is still an issue. im so sorry you guys; my game randomly started working again, completely ignoring the directx issue i was having after i upgraded entirely due to the specific crash that this thread is about. its like the game only works when it wants to work rather than when the consumer wants to play it. absolutely disgusting.

  • slugsiesslugsies Member Posts: 29

    it's beyond ridiculous and i've only kept the game installed on the miniscule chance that they'll announce a fix, which is looking more and more unlikely each day 🙃

  • lunaposalunaposa Member Posts: 73

    I messaged them again based on everything everyone said. They copied and pasted the exact message to me. Don;t expect it to be fixed.

  • Kind_LemonKind_Lemon Member Posts: 617

    I installed dbd on a new computer, had the aforementioned issue, looked through the threads, found this, and tried it. It works for me as of now, so thx.

  • ResurgeResurge Member Posts: 1

    Access violation - code c0000005 (first/second chance not available)

    DeadByDaylight_Win64_Shipping {0x0000000000000000} + 27980590 bytes

    DeadByDaylight_Win64_Shipping {0x0000000000000000} + 28640227 bytes

    DeadByDaylight_Win64_Shipping {0x0000000000000000} + 28609429 bytes

    DeadByDaylight_Win64_Shipping {0x0000000000000000} + 28608822 bytes

    DeadByDaylight_Win64_Shipping {0x0000000000000000} + 28608822 bytes

    DeadByDaylight_Win64_Shipping {0x0000000000000000} + 28613458 bytes

    DeadByDaylight_Win64_Shipping {0x0000000000000000} + 28135454 bytes

    DeadByDaylight_Win64_Shipping {0x0000000000000000} + 28011857 bytes

    DeadByDaylight_Win64_Shipping {0x0000000000000000} + 27987392 bytes

    DeadByDaylight_Win64_Shipping {0x0000000000000000} + 28705514 bytes

    DeadByDaylight_Win64_Shipping {0x0000000000000000} + 28709069 bytes

    DeadByDaylight_Win64_Shipping {0x0000000000000000} + 13400499 bytes

    DeadByDaylight_Win64_Shipping {0x0000000000000000} + 24023506 bytes

    DeadByDaylight_Win64_Shipping {0x0000000000000000} + 24023640 bytes

    DeadByDaylight_Win64_Shipping {0x0000000000000000} + 14538251 bytes

    DeadByDaylight_Win64_Shipping {0x0000000000000000} + 14501100 bytes

    kernel32 {0x0000000000000000} + 96628 bytes

    ntdll {0x0000000000000000} + 434801 bytes


  • ThorleikThorleik Member Posts: 3

    For the people using intel hd graphics that cant launch the game and gets the crash report after the black screen, try with the intel hd graphics driver version, a friend of mine had this issue and i fixed it downgrading to this version that was the last version that worked for him.

    Sorry for my bad english :c

    Hope u all can solve this problem and play the game u paid for

  • SnesIDSnesID Member Posts: 2

    So we can't take our money back?

    Im from Brazil and my English isn't that good but, I hope you guys undestand.

  • slugsiesslugsies Member Posts: 29

    @SnesID your english is good, don't worry... but unfortunately, yes, we can't get our money back bc the steam policy says we can only play 2 or less hours to be eligible for a refund.

  • SnesIDSnesID Member Posts: 2

    This is so unfair, I'm frustrated :(

  • Sam74Sam74 Member Posts: 1

    guys I've been following your comments since I present same problem, I'm glad to tell you that I fix it by updating my NVIDIA drivers with version 419.35, I hope you can use my comment, thanks to all

  • erc2erc2 Member Posts: 1
    edited June 1

    Made an account just to confirm this. I think it's an issue with the drives past this, not sure how an entire company can't figure this out while the players can. Thanks for figuring this out. Make sure to go to device manager and hit 'roll back driver' before using the .exe linked. To use the more universal drivers for intel use .6323 here

  • MuffinWomanMuffinWoman Member Posts: 17

    this guy is my [BAD WORD] hero!

  • lunaposalunaposa Member Posts: 73

    It actually worked for me as well!!! Thanks guys!

    @MandyTalk I think this thread can be fixed now!

  • blaufuchsblaufuchs Member Posts: 22

    Omg it worked for me too, thank you :D

  • slugsiesslugsies Member Posts: 29

    i don't think i can roll mine back ? my version says ?

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