The February Developer Update is out now! Read up on all the changes coming to Dead by Daylight here:
We are aware and looking into the issue which caused players to have their rank reset further than intended. If your rank was not reset at all this month, this is a visual bug and closing and re-opening the game should fix it.
If you are experiencing the Rank Update Error, please click here:
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This section is used to report miscellaneous issues that don't fit into any other categories. Please check for a fitting section first!

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SharpSolidSharpSolid Member Posts: 4

Each time when I got Ruthless or Merciless Victory as Killer It gives me an error. I need help.

"An error has occured and the game was unable to update your rank dbd"


  • Rizzo90Rizzo90 Member, Mod Posts: 4,626

    Contact the support here:

  • JdsgamesJdsgames Member Posts: 1,109

    @Rizzo90 although, I don't know why this is happening I can confirm it does occur and then takes you back to main menu. Although, some people that have had this it seems to persist I have only had it happen once myself. There was a similar thread on this matter that seems to happen more frequently.

  • EnerjackEnerjack Member Posts: 2

    I have this same issue for about 3 or 4 months now and is actually really frustrating, but i manage to find a possible fix.

    What i did was start to use a VPN and set my IP address to another region. After i started using this de problem was kinda fixed for me. Still is not a real fix to the problem and i would really like to play normally instead of using a VPN.

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