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We are aware and looking into the issue which caused players to have their rank reset further than intended. If your rank was not reset at all this month, this is a visual bug and closing and re-opening the game should fix it.
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HELP! An error has occured and the game was unable to update your rank dbd

SharpSolidSharpSolid Member Posts: 4

Hello, since from previous update I have a Rank issue. It is a rank bug that I cannot go up.

When I got Ruthless or Merciless Victory as killer I got this error and I cannot rank up. I need your assistance about it. At the end of the match it gives and then game suddenly going back to beginning like I just opened the game.(Loading vallet etc.)


SCREEN SHOT HAS BEEN TAKEN AFTER THE MATCH(I cannot go higher than Rank15)


"An error has occured and the game was unable to update your rank dbd"

Comments

  • GardeniaGardenia Member Posts: 1,059

    I keep getting this and NOONE is giving us info on the issue!

  • mosth4mosth4 Member Posts: 1

    Yea it happened to me too :(

  • Rizzo90Rizzo90 Member, Mod Posts: 4,693

    Contact the support here https://support.deadbydaylight.com/

  • MikkisMikkis Member Posts: 1

    it happen to me when i depip

  • maria_maria_ Member Posts: 19

    I have the same problem. I can only rank down. I will soon hit the bottom...

  • bcat339bcat339 Member Posts: 1

    I have the same problem too. It confuse me about three days til now...


  • kill_billkill_bill Member Posts: 16

    dont await any help or any comment from the devs... i have this bg for several weeks now. i herd of ppl who have it since months...

  • ryusuke2549ryusuke2549 Member Posts: 1

    uhh help pls?

  • jonahol2000jonahol2000 Member Posts: 1

    Same here. I tried contacting customer support but all they said was that the "devs are aware of the issue and are working on a fix" yet here we are still waiting for a fix to this game breaking bug.

  • fianzalovefianzalove Member Posts: 1

    what should i do ??

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