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Appealing a Ban

Hope someone can help me out with this.

About two weeks ago I was permanently banned for an argument that was misinterpreted with someone post-game.

The report was also filed by someone who committed toxic behaviour first via post-game chat but that's besides the point.

I have tried everything since then, I have submitted a couple of tickets to DBD support under the query "Information about my ban" only to have it macro'd with "This is why you were banned, here is our user agreement".

It says to select the 'ban appeal' from the list of queries, but that no longer exists.

I have all the details about why the permanent ban is unjust and what not, but I have received nothing in regards to whether or not the appeal is being filed, accepted, declined or even acknowledged!

Somebody save me!

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