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Some players have been facing an issue that causes partial loss of progress. We found one cause of the issue and are planning a fix for the mid-chapter update. In the meantime you can use this workaround: restart the game client after using the Custom game feature. Thank you.
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Why does my Xbox account get disconnected

Everything couple games on my account gets disconnected. The thing is my Xbox is connected to my router and I'm not using wifi. The game shows an error but my connection with the internet is always great. I'm not sure if its a bug I've uninstalled and reinstalled but the issue is still there



  • KhaineGBKhaineGB Member, Mod Posts: 467

    Are you trying to SWF or playing on your own?

    I know there's currently SWF issues so trying to ensure that's not the problem.

  • Ortizgent14Ortizgent14 Member Posts: 5

    No thats not the problem its playing on my own it's keeps kicking me out and its frustrating I end up losing progress and deranking

  • KhaineGBKhaineGB Member, Mod Posts: 467

    Mmmkay, have you rebooted your router? Only reason I'm suggesting that is because it helped out one of my friends when we were playing together.

  • Ortizgent14Ortizgent14 Member Posts: 5

    Sure did called my internet provider they said all good. I even tested the network connection and multiplayer connection on my xbox. I'm also getting a unknown error on dbd and and error for not being able to connect with the host. It never actually put me in a waiting lobby with other players so there has to be a loading bug or something. There might be some bug the DEVS are over looking by accident. Do to all the new updates and other patches. Guess I'll wait but can't wait to long if it keeps happening

  • KhaineGBKhaineGB Member, Mod Posts: 467

    Mmkay. I'd try putting in a support ticket at so they can have a look at your account and also poke XBL to see if there's any issues between that and the servers.

    That's all info I can't access, unfortunately.

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