We are aware of an issue where the Trapper's Ornate Mask is not appearing in your items - there is no need to contact Support for this matter, we will hopefully have a resolution to this shortly.
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Who is more viable?
Now you obviously don't have to agree with me, but compared to experienced players I've come to the conclusion that i think Hag is just a better Demogorgon in terms of playstyle.
In addition i think it needs something more added like Freddy got