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My PC reboots when I start the game

z0mb1kz0mb1k Member Posts: 4

Windows 10 Version   10.0.18362 Build 18362

Intel(R) Core(TM) i3-8100 CPU @ 3.60GHz, 3600 Mhz, 4 Core(s), 4 Logical Processor(s)

NVIDIA GeForce GTX 1050 Ti

Installed Physical Memory (RAM)   8.00 GB

HDD Model   WDC WD10EZEX-22MFCA0

Installed the game yesterday after a break. Last I played right before the Stranger Things DLC or something like that and everything was fine. Now whenever I start the game my PC restarts after EAC loads up.

No logs in "Logs" folder in appdata, because I deleted the base DBD appdata folder while trying to fix my problem.

Tried the EAC Driver Enforcement Error fix, because while I had around 10 PC crashes, only once I had BSOD and it said that there was a problem with easyanticheat.sys driver_irql_not_less_or_equal, and it didn't work.

Tried verifying local files, verified system via SFC\Scannow - nothing. I don't think it's EAC problem because For Honor works fine.

Comments

  • KhaineGBKhaineGB Member, Mod Posts: 2,997

    Sounds like your power supply has decided it's had enough. They unfortunately just start to push out less power as they get older, and you don't notice until something makes the PC crash.

  • z0mb1kz0mb1k Member Posts: 4

    Then why is it happening only on DBD startup?

  • MandyTalkMandyTalk Mod, Co-ordinator Posts: 7,272

    You are saying you have this error code: driver_irql_not_less_or_equal - have you made sure that all the drivers on your PC are up to date, graphics driver via GeForce Experience or direct from Nvidia Website?

  • pkSolaspkSolas Member Posts: 1
    edited October 2019

    I also have the same problem as DBD reboots my PC. I will include my own log files if it helps.

    I already plan to get a new PSU, but I guess it doesn't hurt to try to find another solution.

    Here are the things I tried: Verifying game files, Uninstall -> Reinstall, Updating Drivers, Cleaning/Re-plugging parts in PC, tested other Unreal games to see if they are fine (seems like DBD is the only game I can't play on my computer at the moment), reinstall EAC, run under Windows 7

    Last time my game worked was before 10/10/2019 and that was the same time I got a forced Windows 10 Update which I assumed it screwed something up. Right now I'm on the latest Windows 10 Update (18362.418).


  • itsbskyitsbsky Member Posts: 4

    Same problem but on xbox one s

  • z0mb1kz0mb1k Member Posts: 4
    edited October 2019

    The driver that caused bsod was easyanticheat.sys, but it happened only once in around 15 times I tried to start the game so I don't think it's the driver's fault. Because For Honor works fine, and it's protected by EAC too.

    Even if the problem is caused by the power surge to my PSU, I'm absolutely sure that this game SHOULD NOT do that, lol.

  • FibijeanFibijean Member Posts: 8,291

    DBD is not particularly well-optimised. Perhaps it's the most demanding game you've played recently, and that's why the computer can handle other games but not it?

  • KhaineGBKhaineGB Member, Mod Posts: 2,997

    Because DbD is really good at pushing hardware in juuuuuuuuuust the right way to make it crash if there's a problem.

    And before you say it, it doesn't matter if you can run more demanding games. I had EXACTLY the same issue when my PSU was dying (1000W bronze PSU, don't remember the brand, Xeon X5675 CPU, Radeon R9 290X, everything else ran fine). Replaced that when it finally did die? Problem solved.

    Wife had the same issue on her rig too.

  • z0mb1kz0mb1k Member Posts: 4

    The most demanding game I played recently is Metro: Exodus, Siege, Gears 5. No crashes. It's DBD's fault for sure. Eh, maybe some day it will be fixed. I'll try again in half a year.

  • KhaineGBKhaineGB Member, Mod Posts: 2,997

    I guarantee it's not... but hey

  • Callous_CycloneCallous_Cyclone Member Posts: 1

    I've had the same issue since around the time Legion was released only being able to play after around 2 weeks have passed any sooner and I get the same hard crash.

    Everything conks out, Windows reboots.

    When it's working it's usually just after the fourth game or so but having not played since the S.T. release I got 5 games before the first crash which happened as the lobby began to connect for the game to start - crashes instantaneously.

    Reboot, run in admin mode, join, got one more game and then crash, after the next reboot I get to the 'Press any Button' press a button and crashes. Next reboot I click past the intro vid and crashes. Been like this for over a year now.

    Send in tickets and all of them have been ignored or have some wide comment saying check drivers, check EAC. The last crash just mentioned I went ot join my friend again and steam now says INSTALL . Files are still there but it can't find them now.

    ''your PC is not able to run our game'' - I'm running Star Citizen at full settings, no lag, rarely even get a frame drop while rendering a planet that's to scale 3,000km in diameter or landing in a planet sized city with persistant trams etc all doing there thing while you cruise overhead.

    Furthermore on performance side I play Tekken and need perfect frames to do the PEWGF basically requires 3 seperate inputs on 3 consecutive frames running at 60 FPS.


    System Specs : -

    i5 4370K CPU @ 3.40GHz

    16Gb of RAM

    GTX 970


    the only cheap thing admittedly is the 600W PSU but given the spec of the games I run AOK it's remotely absurd though there was a post I found that had someone test the power draw on DBD during start up and joining matches that identified and ridiculous spike that would occur in these times. My guess is it's that so I'll be looking to get a 750W or 850W depending what I can afford but to play a game that is this graphically...... crap? with maps truly smaller than the size of some of the ships I can fly it's truly laughable.

    My bet is it's the PSU thing though I can't locate the post mentioned to share.

    Commenting here to share more on it as I've been getting ignored dispite all the information and testing I've collected myself over the year to no avail.

    I'll respond with how the PSU works out when I get it next month but yeh, not a happy bunny with Behaviour.

    'Lets keep pushing cosmetics than optimising our already weak system that's already held together with ducktape.' Buying any more cosmetics is moronic so I've pulled out of backing this game until I can actually play it without having to worry whether doing so will actually damage my Hardware.

    The excuse I got was the crash is to prevent damage or overheating but were this safe then maybe I should start ripping out the power cord or flipping the swtich at the back of my PC mid game and say I'm being the thermistor for my PC.


    Anyway, still got another hr to wait for this to download before I have to see whether it really has downloaded the gamefiles or has just layered them on the ones that already exist as they're being copied to the same SSD folder as the ones currently. If it crashes again I'll uninstall til.... well, it'll be after Christmas by the time I can get back on if it's not the PSU problem.

    Ridiculous.

  • KhaineGBKhaineGB Member, Mod Posts: 2,997

    I absolutely guarantee it's the PSU.

    As i've said to other folks in the past, there's something about DbD that pushes hardware in JUST the right way to cause it to fail if it's going bad. Can be PSU, GPU, RAM, CPU, etc. I've started using the game as a method to test overclocking stability now.

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