Home Dead by Daylight Forums Bug Reporting

My DLC characters are gone

the_ghostthe_ghost Member Posts: 1

Yesterday I was playing dbd and I was having fun as killer and survivor. But the next day when I got on my ps4 I loaded up dbd and I was quite happy to play. But when i chose killer and thought what killer I was going to play today and all of my DLC killers were gone but two that I purchased through the game and not the PlayStation store. So I thought I would restart the game no big deal? But when I chose killer again same thing happened and I checked the survivors and they were gone also so I checked the PlayStation store and it said I still had them.

14 votes

Fixed · Last Updated



  • ElectronicNoxBoxElectronicNoxBox Member Posts: 1

    Yeah same thing happened to me just today? I was playing Oni and then all the sudden nothing works after game so I re open the application and all the dlc characters I bought were greyed out and I checked to see if I could redownload them and it said they were installed? I was thinking an in game bug maybe?

  • KyleSKyleS Member Posts: 1

    I just logged in to my game today and experienced the same problem with my dlc survivors . It still shows my David king as level 41 but it says I need to buy him in the PlayStation store but every time I go to the dlc page it says I already downloaded it. I have the same problem with my detective tapp and all of the dlc killers I have bought.

  • TigzyTigzy Member Posts: 4

    The exact same thing happened to me just now..

  • BlueberryBlueberry Member Posts: 9,672

    I just logged into the game to find myself no longer having the Stranger Things DLC. It shows them greyed out on the character select screen. I already had both survivors and Demo at lvl 50 with Steve p2, Nancy p3, and Demo p3 with all perks in the game at T3.

    Platform: PC

  • MrDecisiveMrDecisive Member Posts: 61

    me and my friends steams lost connection and when we logged back in they lost a chapter and me i lost all of my chapters and i lost the game and apparently i have to buy them again

  • DuckPOTATODudDuckPOTATODud Member Posts: 3

    Same thing happened to me as well, for some reason it let me keep Myers, Doctor, Hag, and Pyramid head but all of my other DLCs are gone

  • BlueberryBlueberry Member Posts: 9,672

    I had the same issue. It took the Stranger Things DLC from me.

  • MandyTalkMandyTalk Administrator, Co-ordinator, BHVR Posts: 18,319

    Try logging out of Steam and then log back into Steam, is this fixing it for you?

  • emyungemyung Member Posts: 135

    For me it is worse. I get a "purchase" button instead of a "play" button on Steam.

  • emyungemyung Member Posts: 135

    I have the same issue. Instead of a play button, I have a "purchase" button on Steam.

  • DuckPOTATODudDuckPOTATODud Member Posts: 3

    I've tried this a few times now, and most of my killers and survivors have returned, however Freddy, Quentin, Ash, Ghost face, and Cannibal still remain locked. Are there any other fixes that I can try?

  • MrDecisiveMrDecisive Member Posts: 61

    the only thing i didnt lose is my exclusive dlcs and the charity case, but i lost other games too besides dbd

  • MandyTalkMandyTalk Administrator, Co-ordinator, BHVR Posts: 18,319

    Right now I don't have any more information than that, a quick search has shown we're not the only game affected by this - it looks like something happened wiht Steam maintenance as far as I can tell

  • AkitoAkito Member Posts: 600

    same. first chains of hate and silent hil ldlcs was missing now steam tells me: Buy, instead of play this game ur playing since 6500 hours!

    Sure steam, sure. Dude Im scared that I lost my progress

  • ShaGGy6ShaGGy6 Member Posts: 1

    anyone have any new information on whats going on? lost my DLC's before a match and then after i restarted again it wont even let me play, just says purchase

  • chieftacochieftaco Member Posts: 230

    i have all characters except pyramid head

    prestiged 3 times with all max perks.. i'm nearing 7000 hours.. today i notice half of my characters show the locked symbol and are greyed out as if i don't own them.. what is going on here? how did my game save get changed?

    how do i get my characters back? will they still have all of their stuff? i had a lot of year 4 event cakes on all of them.. what kind of bug is this?

  • artsssartsss Member Posts: 1

    This happened to me right now, after a while whithout playing the game, a few months ago I lost all my progress in game. TWICE! This is what happens when a company prioritizes making new clothes and stuff and don't work on the actual game. I remember now, why I wasn't playing this game at all in the last 6 months.

  • smellwellsmellwell Member Posts: 7

    Couldn't launch game so I restarted steam. Now i have a "purchase" button in library instead of "play." I can click "purchase" then a play now button is on the store page just under "this game is in your library." But it doesn't launch, only reloads the store page.

  • Mang_AnwarMang_Anwar Member Posts: 56

    I lost half of my killers... and I got a daily ritual of one of those killer... I tried to logging out steam then re-login, now I don't have the game... THIS IS GREAT!

  • KavorKavor Member Posts: 6

    Same thing here !

  • RabbitxpRabbitxp Member Posts: 1

    I purchased the game awhile ago and put in many hours i get off work go to play today and it ask me to buy the game again. I try to run the game sends me to the store page and says play again i click that nothing launches and it sends me back to the store page. I reinstall steam and the game does not show on my library anymore. I am very confused

  • BlueberryBlueberry Member Posts: 9,672

    Update: Now it's also saying I don't own the game at all after logging out of steam and back in.

  • HarleyQuinnHarleyQuinn Member Posts: 247

    Omg DBD...I know they’re trying, but it’s seriously alarming how many bugs they have in their game. It feels like an unfinished product.

  • NekoGamerXNekoGamerX Member Posts: 4,372

    glad this not happen to me on both steam and ps4 this sucks hope there fix somewhere in the works.

  • radwulfradwulf Member Posts: 109

    Same here, level 50 p3 demogorgon... but i dont own it... comon guys

  • BuggyNurseMainBuggyNurseMain Member Posts: 38


    I can't launch the game from steam anymore. It says I need to purchase it, but I already have it. When I launch the game via .exe it says I need to log into steam. I got disconnected from Steam while in game and it kicked me out. I cannot even get back into the game.

  • BuggyNurseMainBuggyNurseMain Member Posts: 38

    I already sent in a support ticket on Steam, I just wanted to see if there was any problems on this end.

  • QocoQoco Member Posts: 10

    it could be something to do with Steams Regular Tuesday Maintenance.

    I would give it some time, no more than 3 hours and re-check it again

  • martinpmartinp Member Posts: 4


    As the title says, I can't use the game I bought long time ago and all my dlc's anymore. On my steam window, the only thing I can do is hit a button that says Buy, like if I don't have my game. To be honest, I am very worried about that. Am I going to lose all my progress? I have 1.5k hours here and millions of bloodpoints invested, event items, outfits...

    By the way, I will use this message to say again that I have an awful bug that I had reported here a few months ago. Still I didn't get any answer. Please, show some interest on the community. I can't play 3 games in a row with my friend because I always have an unknown error, and the only way to solve it is rebooting the game.

    Very dissapointed.

    Sorry for my bad english

  • dOiNgEnSyOudOiNgEnSyOu Member Posts: 1
    edited August 2020

    Same. Almost 1k hours, don't have the game on my steam anymore and don't have my dlcs, only ones that are shown are Silent Hill and Charity Case. Last time I played the game was in 1 aug so there's nothing to do with bein inactive for too long. Everybody seems to be having the problem, cause most of my friends on steam played the game and now there's no one online and they keep trying to relog to see if the game is there. What is this? I have the game for two years. Never had a problem with it like this

    Post edited by dOiNgEnSyOu on
This discussion has been closed.