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Everybody who bought the skins for 21k should be refunded.



  • AkitoAkito Member Posts: 600

    Okay that's your point of view and it's also valid. But the point of view of devs is how to make sure that people who wants to get refunded don't try to cheat 'em.

    Look at Legacy. It's probably the most worst exclusive they've released ever. So many problems with that and people who earned it and lost it still did not get refunded because the devs wants a consitent functioning system to find out if you're right or not.

    And they don't have anything reliable.

    So the only way to find a compromise is to bind some shards to a redeemable code but this one would be for everyone and it wouldn't be as high as you want/need it to because it still would be for everyone.

    So the only way to mitigate is to ask very friendly for a public code with idk 4k shards and that would be for everyone an awesome thing.

    Asking for a refund won't do anything

  • Yogerman1997Yogerman1997 Member Posts: 346
    edited October 2020

    yes, but they already explained in these times they are unable to see when they was unlocked

    that problem already don't exist, they now have dedicated servers, they can check the purchase date, and return shards without errors.

  • HlidskialfHlidskialf Member Posts: 58

    Well, the refund is totally viable and would be the best for us and bhvr interests but due the history of bhvr this is almost impossible but i don't need to stop asking just because this.

    They just need to do something, release a statement saying they are not going to do anything because they can't or they don't what to, give the refunds and say is gonna take a little bit of time or just like you said give everybody more shards which i think is not going to happen because the new chapter will be released soon and if it is not licensed, people can use the shards to buy it and BHVR will make less money.

    It's up to them, we are just doing what we can for them to make what is morally right.

  • jerakaljerakal Member Posts: 230

    Yeah, good luck getting new BHVR to part with even a single cent.

  • RocketPenguinRocketPenguin Member Posts: 374

    Just read the rest of this thread to see why your arguement doesn't work.

    Also why even defend BHVR for this....

  • RocketPenguinRocketPenguin Member Posts: 374

    They lose more money in the long run by making people fear buying things.

    Also doesn't help that people who bought 2skins aka they lost 25k shards are quitting since they basically got scammed out of 100+ hours of work.

  • jerakaljerakal Member Posts: 230

    They'll be back. And BHVR will find more ways to nickel and dime us.

  • SlunksterSlunkster Member Posts: 83

    If they don't have a log with your purchase date, I'd be surprised. Be it bought for actual real money or shards, dropping a sale on such a short to try to not lose face in front of the community is an exceptional circumstance, and some people may have spent 9k shards instead of 10 bucks if given the choice.

    All in all they should have offered a full refund on the skin for people to chose what to do with the new price, that's the way I personally think it should have been approached with to show some respect for the player base and show some acknowledgement of their mistakes.

  • MandyTalkMandyTalk Administrator, Co-ordinator, BHVR Posts: 18,356

    Whilst I appreciate the sentiment on this thread, I'm sorry but the information I have is that there are no refunds as per our EULA, any item purchased can go on sale at any time.

  • SlunksterSlunkster Member Posts: 83

    Can't wait for the Star Wars update when you can be a jedi / sith chasing the killer's.

  • SlunksterSlunkster Member Posts: 83

    I fully agree, at this point it's a matter of momentary gain or long term client trust.

    Although the money they are getting right now is certainly real and more tangible than a potential increase or decrease in future sale.

    This is a video game and video community tend to have a high turn around in player base, hence making it likely that the long term impact be negligible at best.

  • regnamregnam Member Posts: 28

    I didn't buy any of the event cosmetics personally, but I did see them at full price on the day they were showcased on the store. I avoid purchasing these things with shards and/or cells because I figure they'd have some event currency, as the Eternal Blight event hadn't started yet. I don't agree with this kind of business practice, but I do think the people who bought them should've at least waited until the event was fully released before buying these outfits.

  • RocketPenguinRocketPenguin Member Posts: 374

    see the things is shards aren't money. And people who got scammed from thier shards are just going to be less willing to buy things.

    Soooo uhh.......

  • BadDocterBadDocter Member Posts: 48

    Rule number 37,  You can always buy back a lost reputation.

  • MendaxMendax Member Posts: 129

    Thank you for your response and empathy (I understand that you really sympathize).

    I hope that BHVR as a corporation understands the implications of this decision.

    Someone will leave the game forever.

    Someone will not take this as a loss or say "Unlucky" to themselves and continue to play and buy.

    Previously, someone bought DLC (including original ones) in Steam and other platforms and skins for auric cells (including those that they could buy for shards) for money (including on the day of release). Now they will only buy original characters and skins for shards, and will be waiting for licensed chapters on sale.

    Someone will continue to play, but will stop buying anything. 

    Nevertheless, I still hope for the best and BHVR will come up with something.

  • TricksTricks Member Posts: 957
    edited October 2020

    They lost my trust when they killed Eternal Crusade (rip) but I'm still here lol.

    I actually saw the enormous 27k shard cost and thought to myself "bugger that" and just bought the entire 3 piece blighted Nurse outfit for 900 Auric Cells.

    I bought it because I'm wasn't to know that her outfit was would be discounted to 9k shards or not? Even if it was discounted before I bought it I probably still would have shelled out actual cash for the outfit as at the time I had bugger all shards available and didn't know or expect they'd be giving us shards to purchase discounted outfits with and I didn't know weather or not the blighted outfits would remain purchasable with shards after the event expires.

    So I'm owning my decision and taking the hit regardless as I'm just grateful they put her outfit in the store for purchase at all as I was expecting never to have the opportunity to buy it at all.

    It's funny though as I'm more ok with losing actual money than I am losing shards which I worked my ass off to get lol.

  • RocketPenguinRocketPenguin Member Posts: 374

    did the nurse thing also get discounted thought it was just the new skins?

  • TricksTricks Member Posts: 957

    I don't know as I bought it the instant I saw it lol. All good though as it means I have more shards for the other skins.

This discussion has been closed.