Getting Banned for an hour after internet error
I was playing dbd and my screen froze in which I got taken out of the game and back to the main screen of dbd, all it said was "requires a internet connection" or something like that but when I checked my internet was still perfectly fine and working on everything else (including the pc which I was playing on) So I immediately load back in to see that I've got an hour penalty. This isn't the first time this has happened because I admit my wifi isn't the best but I never deliberately disconnected so why am I being punished as if I was. If dbd wants to have a penalty system that's fine, I think it's a good idea considering the amount of players who DO actually rage quit, but they need to sort out their system so it can actually tell the difference of a rq and an error.
Is there anyplace where I can report this, I sent a ticket but all they said was "it can't be changed sorry" basically.
EDIT- my computer crashed and I know have a 6 hour ban. I get it can be annoying if someone disconnects but they don't deserve a bloody 6 hour ban.