UPDATE: This issue should no longer occur. Players who were affected may still be missing currency and/or unable to spend Auric Cells. We are working on a solution to resolve this and restore missing currency, and will update you as soon as possible.
Response times to support tickets are unacceptable.
I reported 2 cheaters 6 days ago. One progress cheater and a blatant cheater throwing hatchets as Legion. For both I gathered evidence such as screenshots or videos. For the cheater throwing hatchets as Legion, it took me at least 30 minutes. I recorded the cheater for a few minutes, uploaded it to youtube, waited for it to process, added it to the form, found my and the cheaters steam64ID and filled in the rest of the form.
They're still not banned and all I've had is an automated response saying "We haven't forgotten about you!". I'm writing all this out of frustration since I literally just left a pre-game lobby since the same cheater (the cheating Legion) on the same account was in my lobby. So they've had 6 more (and who knows how much more) days of cheating due to the poor support response time.
It's really discouraging, it makes me feel like not to even bother spending the time to report cheaters anymore. The response times are unacceptable.