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Lost just about everything

So I tried to play a few matches after work, only to find all of my killers and survivors have been reverted to level 1 and even lost all prestige levels. All I have left are cosmetics, currencies, and devotion. Is there anything I can do on my end? Or is the Entity just telling me I'm not welcome in the Fog anymore? Cause I really don't have it in me to start this game over from nothing. I'm on Xbox One X if that even matters.


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