No Contact Between Devs and Players
I miss when we used to have DBD mods on our friends list, able to send major issues to them and have it fixed right then and there. I understand the in-game report system is supposed to make things easier, but it just slows things down to me and takes away from the one on one support that people like. People want to feel heard, and that's just not the case here. It used to be, but not anymore. I'll give two examples from the past; I was playing with a streamer and we had someone who was hacking in the match. I reported them with a mod I have on my friends list and showed them the proof, the guy was banned in maybe five minutes. Take how it is now and this person can be playing for the rest of the night, still cheating, and still ruining games. Another case is one I just had, two people were beyond normal toxic in chat, and I'm using the new report system. Can't talk to anyone, just get sent to the bot report system, they aren't banned, I don't have the feeling that anything has been or will be done about them, and now I expect them to continue being toxic all night. How is this better? It's also not a case of money because I'd be a mod for free, to keep the game from being toxic, to keep cheaters out, I'd gladly help. And yet, instead we have a system where our voices aren't heard. Same goes with bug reports, right now there are multiple bugs with the game that I've reported myself more than once, some of them haven't been acknowledged at all, most of them are still in the game. How is that anything close to listening to the players? I don't understand why a game development team would close themselves off from issues with their game, that's how games start to die. There's a whole discord full of veterans that could help, and instead you don't have any contact with people. I see this as a problem, and I'd love to hear back on this post, even just to say why things have changed to what appears to be worse than they were before.