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We are aware and looking into the issue which caused players to have their rank reset further than intended. If your rank was not reset at all this month, this is a visual bug and closing and re-opening the game should fix it.
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[HELP]Player Pips Error



  • DragosMDragosM Member Posts: 2

    same error here. Rank 14 with one pip since the event started

  • ImpossibleGirlImpossibleGirl Member Posts: 8

    It's not only happening when you exit through a gate. It happens when you die or leave through the hatch too. So you can't really "reproduce via steps" this bug because you either have it or not.

  • EskitechEskitech Member Posts: 2

    I'm having the same problem, have you found any fix yet?

  • jgrigolatijgrigolati Member Posts: 2

    I'm having the same problem, please fix it

  • PrincezzJessicaPrincezzJessica Member Posts: 3

    it's not just with ghost face, it's every killer when you escape.

  • nobugplznobugplz Member Posts: 9

    Around 15~20rank,there are a lot of 'connection cut man for intention' and 'bad mouth when lose'.

    So I wanna be rank up.

  • solo_survivorsolo_survivor Member Posts: 36


    me too.

    and, I can not rank up.

    restart the game, the rank is restored. Therefore, rank does not go up.

  • RiqziRiqzi Member Posts: 1
    edited June 2019
  • SabilyniaSabilynia Member Posts: 1
    edited June 2019

    Since the Last Patch (Ghostface release) i get everytime time this after a match.. If i Disconnect on Games i can see the Endscreen and dont get the Error but this isnt the Solution!

    I play on PC. Checked for errors in Steam, Reinstalled the game, Deleted every file on my PC.. Stuck on Rank 9 with 3 Pips this isnt fair for any Killer i get! normaly i'm on red Ranks and now im Stuck and get Rank 18-12 Killer..

    Want to report this coz isnt fair for every Killer... PLS! fix this Issue 😓

  • HarowingHarowing Member Posts: 8

    I also have the same issue, right after clicking OK, it returns me back to the Starting Screen wherein entering the game again would state "Leaving Current Session" - I suppose this is an issue with the server's side?

  • puki3puki3 Member Posts: 7

    I have a bug with a rank of a few months and now it jumped out, I hope you can help me so I can start playing dbd normally

    I will provide a link to my steam profile if necessary

  • SonicWaffleSonicWaffle Member Posts: 4
    edited June 2019

    Yeah, it's me again, the game is still bugging, just like last time...

    Yesterday i was at rank 13 with 2 pips

    Turns out that when i logged in today, i was at rank 13 with zero pips

    Plz help me

  • EskitechEskitech Member Posts: 2

    I found out the problem, though it does require you restart your pc. If you finish a game that the killer is Ghost Face, the next games you will get the error.

  • jaki_02jaki_02 Member Posts: 1

    Ho questo problema perfavore aggiustatelo non si riesce a giocare.

  • SoulEaterSoulEater Member Posts: 1

    Platform: PC

    The same player pips error!

  • NovilNovil Member Posts: 5
    edited June 2019

    Ghost Face has nothing to do with this. It's a bug which is present in the game for a few months now. New update has only introduced the error message, previously you would simply lose earned pips.

  • MandyTalkMandyTalk Mod, Co-ordinator Posts: 5,203

    For this issue, please contact Support

    Thank you

  • Sanny666Sanny666 Member Posts: 13

    Already contact the support 😒

  • MytchMytch Member Posts: 12

    I wish they would talk to us about this issue, address it at least. Not everyone has all the time in the world, I can't play just for bloodpoints and then play later to rank up. I wish they fix this as soon as possible

  • JimboJimbo Member Posts: 5
    edited June 2019

    Add me to the list for this error. Before this my rank kept resetting after I logged out.

    Post edited by Jimbo on
  • Sanny666Sanny666 Member Posts: 13

    It doesnt matter to contact the support Team:

    J (Dead by Daylight)

    Jun 21, 00:18 EDT


    Thank you for writing in. I apologize for the inconvenience. This is a known issue that the team is currently looking into. We'll have this fixed as soon as possible. For now, we ask for your patience and understanding.

    Stay safe out there...

    The Dead by Daylight Team

  • NovilNovil Member Posts: 5
    edited June 2019

    That's exactly the same response as the one I got weeks ago. Support is completely useless in this case.

  • sherzslayersherzslayer Member Posts: 18

    Had the exact same problem after almost every match. Guess there is nothing I can do until they decide to fix it.

  • Fenrir93Fenrir93 Member Posts: 6


  • jaastin06jaastin06 Member Posts: 1

    devs, you should fix this error, its so annoying that every after a game we will encounter that initializing thing, fix this and buff all the killers and nerf survivor perks, it will be fine, just fix this stupid error

  • thelioncidthelioncid Member Posts: 41
    edited June 2019

    this is exasperating porfabor agan something soon :(

  • nobugplznobugplz Member Posts: 9

    Hurry fix.

    I'm at rank15 for 1 month.


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