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We have deployed a fix for an issue that was causing players to lose pips when a match was cancelled.
No update is required, but this may take a few hours to be applied across our servers to all players. Thank you for your patience!

[HELP]Player Pips Error

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Comments

  • edogastedogast Member Posts: 146
    381210_screenshots_20190623132719_1.jpg

    my contribution to this trash fire

  • JOLEEZEEJOLEEZEE Member Posts: 3

    Been having this since 4 days ago. No point in playing if I cant pip since i just came back from 4 seasons of not playing

  • PájaPája Member Posts: 22
    Bez názvu.png

    Same...

  • JOLEEZEEJOLEEZEE Member Posts: 3

    Devs say theyre working on it but Im 100% sure they arent prioritizing this bug since only few players have it. Props to dbd staff

  • sherzslayersherzslayer Member Posts: 22

    FIrst i get the player pips error... and now i get a new error 😂

    20190625224148_1.jpg


    Cool.

  • lechatnonolechatnono Member Posts: 10

    OK guys,

    the devs know about the problem, I had this problem since the plague came out (before any error message was appearing) and exchanged some mails with the team.

    They know, they are aware of the issue but they don't know when they're gonna be able to fix it. I know it's annoying. I was rank 1 before plague and I'm stuck at rank 16 now.

    Just wait a bit, even though it makes the game not fun to play. At least we still get blood points and shards. I'm sure the team is working hard on the problem :)

  • nobugplznobugplz Member Posts: 9

     I'm sure the team is working hard on the problem :)

    I don't think so.I have reported about this error at 6/18.But they only answer being researching.I have sent my log files.

    Maybe they think this problem is not serious for sales.

  • JimboJimbo Member Posts: 6
    edited June 2019

    New patch same error except they changed the name to rank up error.

    rank.png


    Post edited by Jimbo on
  • Rizzo90Rizzo90 Member, Mod Posts: 7,362

    If you encounter that issue, please contact the support here https://support.deadbydaylight.com .

    They will need the dbd logs to investigate the issue, since it's not a global bug and it's hard to replicate.

  • maria_maria_ Member Posts: 24

    I have the same error... I can only rank down now...

  • JimboJimbo Member Posts: 6
    edited July 2019

    Contacting support don't do anything except getting the same scripted answer. I've opened several tickets over the past 3 months.

  • MytchMytch Member Posts: 20
    https://forum.deadbydaylight.com/en/discussion/comment/538431#Comment_538431


    I still have the same issue and it's been almost a month since I posted this here.

  • WebangWebang Member Posts: 1
    cu.png
    AAAAAAAAAAAAAAAAAAAA.png 
    I CAN'T TAKE ANY MORE, 5 PATCHS AND ONE THING HAPPENED
THIS GAME DURING 40 MINUTES AND MY RANK IS GOING DOWN AS IF I DIDN'T RUN THE PIPS
And they just say they're working on this and nothing ever happens
I spent money on this game and never regretted it so much
with so many bugs this game should be free


  • MandyTalkMandyTalk Mod, Co-ordinator Posts: 11,153
    image.png

    Hopefully this will be fixed in the upcoming patch.

  • NoTicketNoTicket Member Posts: 15
    https://forum.deadbydaylight.com/en/discussion/comment/627401#Comment_627401

    Any idea if this is going to be fixed soon? My roommate has suddenly got this error and hasn't being able to play for about a week now. I've noticed in some other posts others have being having the same issue recently

  • KhaineGBKhaineGB Member, Mod Posts: 5,571

    I know Rizzo suggested earlier for folks to contact support: https://support.deadbydaylight.com

    May want to have your friend do that and provide log files (if on PC).

    1. Press Windows Key + R to bring up "Run".

    2. Type this in the "Run" prompt: %USERPROFILE%\AppData\Local\DeadByDaylight\Saved\Logs

    3. The file called "DeadByDaylight.log" is your log file. Please attach it in your support ticket.

  • NoTicketNoTicket Member Posts: 15
    edited January 2020
    https://forum.deadbydaylight.com/en/discussion/comment/991619#Comment_991619

    This was never mentioned to my housemate who opened up a support ticket, he literally got one response from J saying it happens to people who live in dubai etc even though it's obvious he lives in Australia. He has been waiting 7 days for a reply and J couldn't even be bothered to tell him this? like what is up with your support

  • GodobertoGodoberto Member Posts: 20

    This error start happening to me again, after the doctor rework :/

    image.png


  • DuckDuck Member Posts: 12

    Same.. Now it's on killer and survivor every game. Last time I was having it only on survivor games, very rarely on killer.

    I guess I'll open a ticket and send logs like mods said, hope it helps.

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