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Anyone else unable to Unlock Ornate Mask?

I put this in Bug reports but it has not been addressed yet so I'm thinking I'm not the only one who has this problem. I can't claim Trapper's Ornate mask in the shop and it does not appear in my cosmetics, I can't get it. Does anyone else have this problem? Is this a bug they're hopefully fixing in the next patch or was a limited time offer?

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