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Bought the DLC but it won't let me use Oni or Yui

I play on PS4. I purchased the entire DLC chapter from the PSN store for 7.99 and then it sort of froze for a long time. I closed out of the game and restarted it (which is something I have to do a lot with DBD) and then I went back in and tried to purchase again. It shows that the chapter is purchased but then when I look under my characters both Yui and Oni are still locked and my account has been charged.

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